End of Tenancy Specialist

Are you passionate about providing great customer service? Are you looking for a career and not just a job? Then this could be the role for you

**Inbound Telephone based role, Full Time Monday to Friday 9-5:30, 1 Saturday in 4, 9am-1pm, £21,500**

We are looking for a End of Tenancy Specialist (known locally as a Property Manager) for our Property Management team in **Gateshead**.

**Responsibilities of a End of Tenancy Specialist**
- To be the sole point of contact for our clients and maintain and build upon the relationship.
- Ensure any efficiencies are recommended immediately to improve and exceed tenant and landlord requirements.
- Proactive management on their properties in line with industry standards.
- Liaise with Clients, Tenants, Contractors and Colleagues in order to deal with any matters that may arise to ensure the wellbeing of the tenants and landlords properties.
- Arranging contractors to carry out repairs and maintenance as required.

**Key Skills of a End of Tenancy Specialist**
- Ensuring that our clients and tenants are being updated on all tasks and processes.
- Ensuring that our HNW landlords received a dedicated and personal 121 service regarding their multi property portfolio.
- Adapt and react to the challenges that arise quickly and efficiently to ensure a smooth and seamless experience for our landlords.
- Ability to multi task as you will be managing the entire relationship with tenants and landlords
- Able to generate and grow new business from existing and new clients.
- Excellent organisation, prioritisation and time management skills with a strong attention to detail.

**Experience Required for a End of Tenancy Specialist**
- Strong communication especially on the phone, influencing and relationship skills, with a customer centric approach (comfortable working with colleagues at all levels within the organisation)
- First class customer service skills.
- Ability to work proactively and using your own initiative in a fast paced environment where priorities can change regularly.

**Benefits**
- Career progression within the property management team and wider Group.
- Perks at Work - Discounts on products and services inc electrical & Travel
- Discounts on estate agency, mortgage, conveyancing and surveying services.
- 24 hours / 7 days per week Employee Assistance Programme.
- Nuffield Health Screening - discounted medical assessment to provide an in depth picture of your health.
- Cycle to work scheme

**Connells Group **is one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more

CC00308

Job Reference: CC00308