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Process Assistant

4 months ago

Nottingham, United Kingdom Berry Recruitment Full time

Berry Recruitment are currently recruiting for a Process Assistant within a Contact Centre based in Nottingham on a full time basis.
To assist in the provision of transaction processing services to one or a number of clients. To be responsible for defined core administrative, operational and/or technical activities within a section or department. You will provide a range of straightforward,routine services often as part of a team engaged in similar activities. This may involve responding to routine queries, issues or circumstances, and referring any unusual or non routine situations to others.
**Key Responsibilities**:

- Learn the procedures and understand parameters of producing a quality output.
- Process work to the defined level of quality.
- Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
- To schedule and prioritise allocated work on a daily basis.
- Distribute information and when required, work to the other team members or groups.
- Identify and suggest areas of improvement.
- Maintain and update information held on a data base or manually.
- Support line management on any additional admin when required.
- Liaise with internal/external clients.
- Print/post data/reports/invoices daily.
- Maintain records for audit purposes.
- Ensure deadlines are met.

Hourly pay rate: £10.40 per hour

The contract is initially for 6 months.

Working hours are Monday to Friday 9-5.30pm. Overtime available.

Please contact Lauren at Berry Recruitment, King's Lynn for more information,