Senior Surveyor

Posted- 26-Jun-2023- Service line- Advisory Segment- Role type- Full-time- Areas of Interest- Property Management- Location(s)- Luton - England - United Kingdom of Great Britain and Northern Ireland**Job Title**:
***Senior Surveyor - Retail Team, Property Management UK**Location**:
***Luton- **The Role**:
To be part of the Retail Property Management Team in a client focused role ensuring accurate and timely delivery of service and achievement of Key Performance Indicators within the department.

Acting for one of our top fee earning clients, this is an exciting and demanding role for a commercially minded and highly professional individual. You will be part of an exceptional team of sector experts, delivering high performing property management and working in partnership with the client to deliver our core services and provide excellent working partnerships with the on-site FM teams, finance teams and other business lines. We offer the following opportunities:
¾ To work closely with the existing team to ensure all works/activities pertaining to the management agreement are carried out to agreed timescales/deadlines, ensuring all agreed expectations are upheld.

¾ Interesting and varied work

¾ Management of a prime Retail destination and a key client relationship

¾ Responsibility for assisting with the co-ordination of the client instruction

¾ Structured training and career progression

¾ Great internal support network

**Key Responsibilities**

¾ Ensure successful rent and service charge demands are raised accurately and on time

¾ Ensure credit control targets are met for rent and service charge collections, working closely with Property Management Accounts and credit control teams to achieve and surpass collections rates in line with agreed KPIs.

¾ Ensure client reports are prepared to the correct specifications and issued to clients in accordance with agreed timescales

¾ Lead in client meetings, presenting confidently and providing succinct and clear recommendations both verbally and in writing

¾ Responsibility for all day-to-day property management to ensure full compliance with all statutory liabilities, including the carrying out of property inspections and the accurate maintenance of the property data base system

¾ Responsibility for compliance, taking action or escalating any issues relating to non-compliance

¾ Responsibility for ensuring that all necessary insurance valuations are undertaken, providing accurate insurance data to broker for renewal and ensuring that all insurance premiums are recharged to tenants

¾ Responsibility for the accurate forecasting, management, reporting and billing of all turnover rents, working closely with site-based finance team and Property Management Accounts teams to manage effectively.

¾ Responsibility for the preparation, processing and issuing of service charge budgets and reconciliations within client KPI’s and RICS guidelines, monitor actual v budget costs through the year and liaise with finance colleagues to ensure funds are available.

¾ Deal with all service charge queries from tenants. Maintain Service charge apportionment schedule and advise client on any appropriate alterations

¾ Responsibility for managing all dilapidation issues and processes

¾ Responsibility for managing all elements of the vacant unit strategy, including a good working knowledge of compliance issues, and EPC’s

¾ Responsibility for all aspects of rating including rates mitigation initiatives, instructing rating consultants and monitoring rating liabilities.

¾ As required by the client from time to time, undertake letting, lease renewal and rent review negotiations and generally assist the client in all transactional matters including facilitating landlord works for lettings, assisting with CPSE enquiries and attending weekly legal calls.

¾ Raise management fees and monitor ad hoc fee raising and collecting.

¾ Responsibility for identifying and escalating any areas of risk or improvements to ensure efficient management of the instruction. Ensure all void or aged debt is managed and proactively, working closely with Property Management Accounts to achieve this.

¾ Engage with the management and running of the client Portal, in conjunction with the FM team, and work with the software developer to ensure the Portal is delivering in line with client expectations.

¾ Overseeing the collection of all Turnover Data and calculation of Turnover Rents and reporting to client on a regular basis.

**Key Skills/Knowledge**:
¾ RICS qualified (non-essential) with experience - property management work experience in the UK market, with excellent experience of retail and mixed-use assets

¾ Excellent commercial acumen

¾ Ability to build strong and effective relationships with the client, team, occupiers and other stakeholders

¾ Understand VAT, banking and credit control methods

¾ Ability to coordinate and manage tasks across various internal and extern