Contract Mobile IT Device Support

3 weeks ago


Fareham, United Kingdom Spectrum IT Recruitment Full time

Spectrum IT are working with a large UK retail brand to recruit a Contract Mobile Applications IT Support engineer. This is a Hybrid working role split between with 3 days onsite per week in the Fareham Hampshire office and home. As the contractor you willundertake an initial 6 month initial will engage via a UK FCSA Umbrella company.

As the Contract Mobile Applications Support engineer you will manage a mobile device estate of approx. 2,500 iOS devices/users. You will be an active problem solver with strong Mobile Device Management (MDM) experience such as **Airwatch/Workspace One**(ideally), Intune, JAMF or MobileIron.

**Key Responsibilities**:

- Manage the mobile device estate (over 2,500+ devices), using Airwatch Workspace One MDM.
- Setting standards and configuration guidelines to maintain compliance and housekeeping of all UK enrolled devices.
- Central point of contact beyond first line service desk and retail stores for all mobile technology incidents.
- Writing reference-able documentation and prepare reports that demonstrate compliance and housekeeping.
- Be part of a wider team on large scale project delivery

**Skills Required**:

- A detailed understanding of Mobile Device Management products (Preferably Airwatch Workspace One)
- Solid experience in iOS, Apple products and App signing and certification.
- MAC OSX and Windows 10 troubleshooting and experience.
- General Networking & Best Practice Wi-Fi Security
- Service Management principles and associated processes, including Problem and Incident Management as well as Change Control procedures.


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