Multifunctional Network Service Operative

Together we are Trusted to Serve Scotland.

We are looking to recruit an enthusiastic and self-motivated individual to join our Field Response Team on the Isle of Skye area as a Multifunctional Network Service Operator (NSO) for a Secondment period of 18 months.

About the Role

To provide support within customer and network services dealing directly with customer enquiries and network operations to identify and resolve any water supply problems ensuring code of practice and internal standards are met at all times.

Key Accountabilities/Tasks:
- To liaise with internal and external customers to identify and rectify and problems/issues- To operate and manage the water networks including valve shut off, identifying bursts, maintenance of valves/pumping stations, etc.- To prioritise and organise activities required for customers.- To advise customers on bylaws, codes of practice, Scottish Water policies, etc- To collect, update relevant computer systems and report on internal and external customers issues/problems including issuing letters/notices for shut off, task requests, sample letters, customer technical requirements, purchase orders, GIS drawing updates, etc- To carry out sampling on new mains, bursts, water treatment failures, etc to ensure compliance with regulatory requirements.- To co-ordinate and provide support during emergencies and incidents.- Working with IMS/Salesforce for Bursts/Customer complaints- Carry out Complex and Non-complex DOMS IAF

Desirable/Essential Skills & Knowledge:
- To comply and promote Scottish Water’s health and safety policy and to comply with statutory obligations.- Knowledge of DOMS policies and procedures and an understanding of Hygiene Code of Practice- Familiar with the issue of Access/Transfer Certificates and Reviewing RAMS- Ensure SW standards are met- Promote Safe working and Health & Wellbeing.- To participate in stand-by system and provide support during incident and emergencies.- Dealing with direct customer enquiries- To collect information and report on internal and external customer/ network issues, update relevant computer systems- Help Identify/promote assets requiring investment- Written and verbal communication skills

You can also expect:
- 38 days of holiday per year (including public holidays) with the option to buy 5 more- Eligibility to join the defined benefit, contributory pension scheme- Annual company bonus- Life assurance scheme- Paid time off for community volunteering- Access to "SW Splash", saving you money on holidays, bills and shopping- Excellent family friendly policies around Adoption, Maternity, Parental Leave, and Flexible Working

Due to the nature of our customer focused business, you will also be required to participate in a formal standby rota.

Do you have any support needs?

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Working at Scottish Water

Scottish Water is one of the UK's leading water companies, the quality of drinking water and satisfaction with the service we provide our customers has never been higher - but we want to be even better - and you could help play an important part

We take employee engagement very seriously and have an inclusive and collaborative work environment where we respect people’s differences. We are committed to creating an engaging environment and a positive experience for our employees.

We were recently recognised as a Top 10 Flexible Employer in Scotland at the Flexibility Works Awards 2021 and by The Times as a Top 50 Employer for Women in 2019.

In 2019 we also won the Age Inclusive Award at The Herald and GenAnalytics Diversity Awards and were winners of the Best Public Sector Employer at the Family Friendly Working Scotland Awards 2020.

We have Carers Positive Exemplary Status and were Silver Award 2019 & Gold Award winners 2020 of the Defence Employer Recognition Scheme (DERS).

We aim for work to be an energising and fulfilling experience and everyone plays their part to ensure that Scottish Water is trusted to serve our customers and communities.

We are passionate about creating opportunities for young people and are proud to have achieved the Gold standard in the Investors in Young People accreditation, demonstrating our commitment to creating rewarding opportunities for young people.

You will have access to a host of benefits which include 38 days holiday a year, a defined benefit pension scheme, a discounted medical cash plan and cycle to work, plus a variety of agile working arrangements and family-friendly policies designed to support your wellbeing.

Next Steps

As part of our commitment to developing a flourishing Scotland, it is important that Scottish Water employees are resident in Scotland and contribute to the Scottish economy by paying Scottish income tax on their earnings. As a result we ask all potential employees to confirm that they are resident in Scotland, or to confirm their intentions to move to Scotland within 6 months of their start date.