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Customer Liaison Officer

5 months ago


Northwich, United Kingdom OCU Full time

We are currently looking for a Customer Liaison Officer to join our team as part of the ECI works. This role will move from ECI into Construction and will be based at our Delamere offices.

**Duties and Responsibilities**:

- Effective resolution of all customer contacts received.
- Identification and delivery of community investment opportunities.
- Analysis and management of stakeholder relationships.
- Support the Environmental Planners on.
- S278 agreements for permanent access points.
- Public right of way closures.
- Support the construction team including contractors, construction supervisors and project manager construction on.
- Identifying, developing, and implementing project constraints in relation to customer, stakeholder and third part agreements.
- Agreeing access haulage routes,
- Restrictions on work timings to minimise local impact such as on schools and local event.
- Handling customer complaints brought to your attention.

**Skills and Experience**:

- Experience in Public, Stakeholder and Customer Relations role.
- Excellent communication Skills.
- Full Clean Driving License.

**Company Information**:
Established in 1994, OCU Group is one of the fastest growing utility engineering contractors in the UK, with a long successful track record in delivering customer-focused civil engineering solutions.

Working directly with many of the country’s leading blue-chip power, water, telecoms, and rail clients, we are looking for the very best talent to join our growing team.

We pride ourselves on empowering our employees and offering opportunities for them to take control of their own personal development and career progression in a supportive environment.

We believe that being successful is a choice.

We choose to be successful.

We are OCU, ‘One Company United’.