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Inbound Sales Consultant

4 months ago

Fareham, United Kingdom Williams & Co. Full time

Dreading the Monday morning alarm clock? Working hard but not feeling rewarded? Feeling unloved and unappreciated?
You will never be a number; everyone is a valued member of the team with direct line communication to our Directors.
As a company, we are determined to be the Best Place to Work. We offer a variety of industry-leading benefits, including, a shopping discount platform, free bean-to-cup coffee, always, and Private Medical Insurance for the whole family - yes, the whole family
We give a lot to our loyal employees and expect you to work hard and deliver exceptional customer service in return. We believe the best service happens when you can be yourself and show customers your personality.
If you think that you’d fit into our family, read on
The main purpose of this role is to ensure that the customer has an amazing experience with Williams from the moment they join and onwards. Your job is to provide outstanding levels of customer service by ensuring that 100% is given to the role and all processes, policies, and procedures are followed as well as continuing to keep your knowledge and understanding up to a high level.
Your responsibilities include but are not limited to:

- Deliver Outstanding customer service
- Adhere to the Williams Way of working and core company values
- Use every opportunity to build rapport and upsell
- Take incoming calls and deal with their requests promptly and effectively
- Using own ideas and initiative to deal with complaints and resolve issues
- Build the business by upselling and add on’s
- Reduce costs by having an eye for detail and following processes
- Process orders and Quotes in our K8 system

To be successful, you will have the following experience and personal attributes:

- Customer service and sales experience essential
- Prepared to cover core hours and operate shift patterns to suit business needs
- Able to prioritise tasks, deliver to deadlines and manage conflicting demands
- Good Team Player with excellent cross-departmental communication skills
- Excellent organisational skills
- Following processes and operating within rules and & guidelines
- Self-Motivated pushing hard to achieve goals
- Good Levels of computer literacy
- Focussed on process and quality

Hours of work - Monday, Tuesday, Friday, and Saturday 07:30-18:00

**Salary**: £24,000.00-£26,500.00 per year