Administrator

2 months ago


Doncaster, United Kingdom Rivus Group Full time

We’re looking for passionate people to join us on our mission and drive our business forwards. It’s an opportunity to be a part of one of the fastest growing, most forward-thinking teams in the fleet industry.

**What we’re looking for**

As a Central Administrator, you’ll play a part in keeping some of the UK’s biggest brands on the road, responsible for assisting in the professional, efficient, and day-to-day operation focusing on Customer Service administration from our garage network.

And when you join us, you’re supported in developing your own career too, surrounded by a team of passionate people driven to keep customers moving.

**What you’ll do**
- Working as part of a team, the post holder will need to support the Administration Team sharing experience and knowledge to provide a high level of service delivery at all times.
- Prepare proformas and liaise/send to customers for approval
- Invoice jobs within required SLA window
- Liaise with third parties and internal customers
- Minimise WIP and process queries
- Ensure all paperwork has been delivered as per the expected KPI/SLA
- Ensure all procedures are adhered to and report all incidents of non-compliance
- Any incident/complaints which may occur are to be managed effectively
- Recharging of customers for all costs not covered by contract
- Ensure the accurate maintenance of required spreadsheets
- Input of invoices onto system whilst checking validity
- Deal with any invoice queries
- To ensure the accurate maintenance of specific spreadsheets
- Deal with credit and re-invoices with regards to incorrect customer order number submission
- Process any required day to day administration in line with role

**What you’ve got**
- Two years customer services experience or NVQ level 3 in customer service
- Knowledge of commercial vehicle repairs and breakdown services would be an advantage.
- Self-motivated and having excellent communication skills
- Ability to work under pressure with mínimal supervision
- Well organised, taking ownership of tasks
- High attention to detail
- Considerate and professional

**Job Types**: Full-time, Permanent

**Salary**: £20,319.00 per year

**Benefits**:

- Company pension
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Day shift
- Holidays
- Monday to Friday
- No weekends
- Overtime

Work Location: One location


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