Software Support Engineer

3 weeks ago


Manchester, United Kingdom Matched Group Full time

**Software Support Engineer**

**Basic**:£25,000 - £32,000 + benefits

**Role**: Provide software support to clients and ensure issues are resolved effectively

**Location**: Hybrid - 4 days per week in the office (Manchester City Centre)

**WHY?** Private equity backed + fast growth + career progression
- Do you have 2+ years experience as a Software Support Engineer, Application Support Engineer, IT Support Engineer or similar?
- Are you a strong communicator who enjoys working within a collaborative team?
- Do you want to work for a fast growing company with a brilliant team culture?

Our client is a fast growing, private equity backed SaaS company who provide a unique platform used by a number of industries to win, deliver, and manage projects profitably. By combining a number of features into one end-end cloud solution that customerslove. Culturally this business is passionate and enthusiastic and you will get the opportunity to work alongside 4 of the original software creators. This company has grown tremendously over the last 12 months with PE investment and organic success and haveplans to double in size again over the next 2 years

**Key Responsibilities: Software Support Engineer**
**- Provide clear and concise information to resolve issues logged via the ticketing system or via telephone
- Ensure issues that require escalation are done so in a timely manner to ensure that the client base receive the best possible user experience
- Work to a defined set of SLAs
- Clearly communicate to the client
- Share ideas and be receptive to others

**Experience Required: Software Support Engineer**
**- Excellent telephone manner
- Excellent interpersonal skills
- Problem solving abilities
- The ability to work to pre-defined SLAs
- The ability to log clear and concise information into the Zendesk (Ticket System)
- Ability to manage workload independently

For more information please get in touch with Katie at Matched Group
- Application Support Analyst / Application Support Engineer / Software Support Analyst / Software Support Engineer / 1st Line Support / IT Support / Help Desk / Service Desk / Product Support Analyst


  • Software Engineer

    2 weeks ago


    Manchester, United Kingdom Interact Software Full time

    Whether they’re writing code, building mobile apps, or fixing bugs, Interact’s software engineers are the heart of the business. Our engineers have a solutions-focused, “fix-it” mentality, and it’s this dedication to creating the best possible product that powers the company. With a complex, constantly evolving platform to work on, there are...


  • Manchester, United Kingdom Interact Software Full time

    Whether they’re writing code, building mobile apps, or fixing bugs, Interact’s software engineers are the heart of the business. With a complex, constantly evolving platform to work on, there are endless opportunities for growth and development. Engineering at Interact is the ideal place for tech-minded problem solvers who want to help the world’s best...


  • Manchester, United Kingdom OneStream Software Full time

    ABOUT THE JOB We are looking for a Technical Support Engineer to join our Customer Support team. This individual will be responsible for working with our external customers to provide them with overall product/software support and resolve any other technical issues that may arise. The ideal candidate will be passionate about working with customers and...


  • Manchester, United Kingdom OneStream Software Full time

    Manchester Office | Windmill Green, Mount St, Manchester M2 3NN Description Manager, Customer Support Location Manchester, UK Employment Type Full-Time ABOUT THE JOB The Manager, Customer Support will oversee a team of autonomous Customer Support Engineers that provide support and issue resolution on performance issues, technical escalations,...

  • Graduate Engineer

    2 days ago


    Oldham, Greater Manchester, United Kingdom The Engineer Full time

    Job Title: Quality Engineer Job Type: Full time, permanent - 37.Oldham Engineering Limited is a well-established medium sized engineering business with a long history and exciting plans for business growth. The Quality Engineer is a key contact for both external customers and suppliers and internal departments and personnel regarding Quality...

  • Quality Engineer

    2 days ago


    Oldham, Greater Manchester, United Kingdom The Engineer Full time

    Job Title: Quality Engineer Location : Oldham, Manchester Salary: Competitive Job Type: Full time, permanent - 37.5 hours per week Oldham Engineering Limited is a well-established medium sized engineering business with a long history and exciting plans for business growth. Job Purpose: The Quality Engineer is a key contact for both external...

  • Software Engineer

    2 days ago


    Manchester, United Kingdom GCHQ Full time

    GCHQ is an intelligence, cyber and security agency with a mission to keep the UK safe. We use cutting-edge technology, ingenuity, and partnerships to identify, analyse and disrupt threats. Working with our intelligence partners MI5 and MI6, we protect the UK from terrorism, cyber-attacks, and espionage. At GCHQ you’ll do varied and fascinating work in a...

  • Software Engineer

    2 days ago


    Manchester, United Kingdom Adria Solutions Ltd Full time

    Golang Software Engineer - Go / AWS – ManchesterIs this the role you are looking for If so read on for more details, and make sure to apply today.Adria Solutions has an exciting opportunity for skilled Software Engineers to join our growing client based In Manchester. As a Software Engineer, you will have a proven track record of delivering high-quality...

  • Software Engineer

    1 month ago


    Manchester, United Kingdom Lilium Direct Ltd Full time

    We have a fantastic new opportunity for an Electronics Engineer / Embedded Software Engineer to join to join us on our exciting journey. We are currently enjoying a period of phenomenal growth due to a recent contract award, supporting logistics, transport,and the emergency services. **Job Role**: Electronics Engineer / Embedded Software...


  • Whitefield, Greater Manchester, United Kingdom eProductivity Software Full time

    eProductivity Software is a leading global provider of industry specific business and production software technology for the packaging and print industries. The company is headquartered in Pittsburgh, Pennsylvania with offices and teams worldwide. eProductivity Software’s integrated and automated offerings and point solutions are designed to enable revenue...


  • Whitefield, Greater Manchester, United Kingdom eProductivity Software Full time

    Description eProductivity Software is a leading global provider of industry specific business and production software technology for the packaging and print industries. The company is headquartered in Pittsburgh, Pennsylvania with offices and teams worldwide. eProductivity Software’s integrated and automated offerings and point solutions are designed to...

  • Software Engineer

    1 month ago


    Manchester, United Kingdom Applause IT Full time

    **Software Engineer** **Location** - Manchester **Salary** - £30,000 to £70,000 (depending on experience) Applause IT have partnered with a company who have been delivering critical, high performance projects to their international clients for over 10 years. The right software Engineer will be joining a team of like minded engineers who love what they...

  • Software Engineer

    2 days ago


    Manchester, United Kingdom Applause IT Recruitment Full time

    Software Engineer | C | C++ | FOSS | Python| Rust | Java Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.Software EngineerRole: C++ Software Engineer. Location - Manchester (3 days a week in the office). Salary - £40,000 to £60,000 (dependent on experience).Applause IT has...

  • Software Engineer

    1 month ago


    Manchester, United Kingdom Company: Full time

    Find jobs in the automotive retail industry Jonathan Lee Recruitment are partnering with a consultancy looking to hire a Software Engineer for a 12 month contract project outside ir35 to work for an automotive client based in Manchester city centre. We are looking for a Software Engineer with a passion for quality, and proven experience of full stack...

  • Software Engineer

    18 hours ago


    Manchester, United Kingdom Applause IT Full time

    Software Engineer | C | C++ | FOSS | Python| Rust | Java Software Engineer Role: C++ Software Engineer. Location - Manchester (3 days a week in the office). Salary - £40,000 to £60,000 (dependent on experience). Applause IT has partnered with a company who have been delivering critical, high-performance projects to their international clients for over...

  • Software Engineer

    1 month ago


    Manchester, United Kingdom Premier IT Full time

    **Software Engineer** **£65,000** We’re looking for talented.NET Software Engineers to join a national SaaS based company. You will be joining a well-structured and highly motivated team who specialise in creating software solutions for web and mobile. The stack is mainly Microsoft C# based with an AWS Cloud, however, Azure experience is also welcomed....

  • Software Engineer

    4 weeks ago


    Manchester, United Kingdom Searchability Full time

    **SOFTWARE ENGINEER** **EXCITING NEW ROLE FOR A SOFTWARE ENGINEER WITH A LEADING NATIONAL SECURITY COMPANY IN MANCHESTER** - Salary ranges from £50,000 to £80,000 - Manchester-based, hybrid working model - Working with the latest technologies in an exciting sector - Excellent opportunity to develop and grow with the role itself - Opportunity to be...

  • Software Engineer

    1 month ago


    Manchester, United Kingdom Oscar Technology Full time

    **FULLY REMOTE | Software Engineer | £70,000 | Node, React, JavaScript, SQL, Azure | Construction Software** An opportunity has arisen for a highly skilled Software Engineer to join an established construction and manufacturing business to scale their bespoke internal software in Node, React and JavaScript. **Role**: As Software Engineer, you will be...

  • Software Engineer

    1 month ago


    Manchester, United Kingdom Clarke Recruitment Solutions Full time

    **Software Engineer** We are looking for an experienced Software Engineer to join our existing technical team at an exciting company. As we enter te next growth phase for our company, we are looking for an individual who will be able to build upon the grond­breaking work alreadyundertaken by the existing team. The role is permanent and a work-from-home...

  • Software Engineer

    2 weeks ago


    manchester, United Kingdom JR United Kingdom Remote Work Freelance Full time

    Job Title: Software EngineerWe are seeking a Senior Software Engineer to join our Manchester based clients growing team. As a Software Engineer, you will be responsible for designing, developing, and maintaining software solutions that are used across multiple industries. You will work with a dynamic team of engineers and take a lead role in projects...