Web Trading Assistant

7 days ago


Borehamwood, United Kingdom Buyagift and Red Letter Days Full time

**WEB TRADING ASSISTANT**

**Reports To**: Web Trading Manager

**Base: Borehamwood, Hertfordshire**

**About us**

Our amazing team at Buyagift & Red Letter Days is now over 160 people and we are delighted to have been awarded 2 stars in the Sunday Times Best Companies to Work For for the past two years. Our focus on delivering happiness to our customers has recently been recognised by us being accredited to the Institute of Customer Service. Corporate social responsibility is close to our hearts: We became carbon neutral in 2020 and have embarked on the journey to become net zero.

**About the role**

As Web Trading Assistant you will be responsible for the optimisation of the Buyagift & Red Letter Day’s websites, with a day to day focus of increasing category level sales targets, device level conversion, page performance and supporting the business to hit overall sales and conversion targets.

You will sit within the eCommerce team and will be predominantly working alongside the Design, SEO & Production & Buying teams.

**Key Responsibilities include**:

- Work alongside the Web Trading Manager and Category Trading Managers to regularly and efficiently maintain the Buyagift and Red Letter Days websites, including:

- Day to day website content implementation, to support weekly wider company marketing priorities, including all seasonal & peak trading campaigns.
- Optimisation of key landing pages as dictated by trading performance across devices.
- Ensure all content is accurate, up-to-date, brand-appropriate & optimized for SEO.
- Working alongside the Category Trading Managers to improve onsite search and navigation as well as onsite product merchandising
- Supporting the trading team to hit business master category sales and margin targets
- Produce reports to monitor web KPIs, taking actions to optimise low performing areas.
- Work alongside Design, Content & SEO teams to optimise key landing pages, such as Recipient and Occasion pages.
- Using web optimisation tools to provide insight in order to identify customer journey & channel trends, help optimise and convert traffic coming to the site.
- Support wider eCommerce team to deliver new functionality and trading strategies.

**Desirable Skills**
- Experience working in a similar “web trading / web management / web merchandising role” - minimum 1 year (intern or exec experience is great)
- Experience of working as part of a team as well as with other business functions

**And now a bit about you**

This role will best suit an individual who is well organised, pragmatic, and a lateral thinker, with an inquisitive mind who is motivated to work both individually and as part of a team.
- High attention to detail with an ability to demonstrate strong written and verbal communication skills
- Quick learner with ability to think pro-actively and build solid working relationships with peers
- Natural planner, looking ahead, anticipating and escalating issues before they arise, providing solutions, and meeting deadlines.
- Proven time management and organisation skills
- A keen analytical mind, with a willingness to challenge yourself and solve problems
- Basic web analytics knowledge preferable, but someone who is naturally strong and analytical would fit the role well

**_ Note:_**_ The company office is currently located at Borehamwood but there is a flexible/hybrid working model, working at least 2 days in the office and 3 days remotely._

**Our mission**

For everyone in the UK create a unique memories that last a lifetime

**Our vision**

To be the most trusted platform in the UK gift experience market

**Note to all agencies: We will not be opening this role out to any recruitment consultants / agencies at the moment. We hope that you understand and appreciate this and If anything changes, we will be in touch with you.



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