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Sales Administration Professional Team Leader

4 months ago

Uxbridge, United Kingdom Canon Full time

Canon UK is looking for talented people to join us at an exciting time for our business, as we enter into a period of accelerated growth and development. Do you have the skills and aptitude we’re looking for? Are you looking for a new challenge? Do you want to work for an organisation that values your contribution and rewards you accordingly? If the answer is yes, please read on

To lead the local delivery of OPT activities and ensure that SAP's have the knowledge to deliver the required service.

Agree and approve escalation requests from the business and assign to the relevant specialists. Manage and coordinate operational issues that are escalated/reported; ensuring that any escalated issues are clearly identified and handled to ensure the smooth running of the operation. Supporting customer retention and satisfaction

Undertake staff performance management activities including objective setting, regular 121's and performance reviews. Coordinate and run regular team meetings

Delegate and distribute work as appropriate, including end to end Sales Clean Order Process, governance and project work
- Make use of all available resources to maximise the support the SAPs provide to their Account Mangers, in line with Channel objectives

Act as the interface between Sales and the business to ensure the smooth delivery of a complete end to end processes are effectively managed and making sure any queries or problems are speedily resolved

Work with associated internal departments and project teams with the development of the processes and continuous improvement to provide a high-level effective customer experience

Work with Sales Managers to ensure delivery of a high class valued service

Provide leadership to direct reports in ensuring training and development activities support both current and expected business requirements. Create a constructive learning environment which supports coaching and development, succession planning, talent management, career planning etc

Work collaboratively with relevant internal and external stakeholders to support the achievement of business objectives. Attend/hold review with key stakeholders, taking responsibility for the achievement of actions and requests

**What we give**:
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
- Pay - Competitive salaries that are regularly benchmarked against similar roles and reviewed annually.
- Bonus - A discretionary bonus scheme that rewards you as you help us achieve our goals.
- Learning & Development - As a Company that encourages continuous learning you will always have resources and support available.
- Work & Home Life Balance - We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.
- Diversity - We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
- Health & Wellbeing - Free private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.
- Employee discount - Up to 38% off products from our Canon store.
- Some other Benefits - Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans and charity volunteer days.

**What we ask**:
You will:

- Strong written & oral communication, along with excellent interpersonal skills
- High attention to detail
- Good planning & organising skills
- Good IT skills (MS Office suite)

**You will need**:

- As the Sales Administration Professional Team Leader, you will possess the following skills and expertise;
- Strong written & oral communication, along with excellent interpersonal skills
- High attention to detail
- Good planning & organising skills
- Good IT skills (MS Office suite)
- Able to deliver high quality performance against tight deadlines
- Supportive and proactive approach to teamwork
- Excellent administrative skills
- Strong analytical skills
- Desire to exceed expectations

**Further Information**:
Location -Hybrid working 3:2 Stockley Park, Uxbridge
Salary - £35,470 - £37,440 + 5% Bonus

No agencies please

Canon is enriching lives and businesses in incredible new ways. You can play a part in shaping the future of a company that’s visionary, innovative and bold. As the world's best imaging company, we're living and working together for the common good.