Customer Service Team Leader
6 months ago
Horsham, West Sussex
About Us
Aero Healthcare is a renowned global brand in the Healthcare, First Aid and First Response markets worldwide. The brand is synonymous with quality products, outstanding service and value for money.
With operations in the United Kingdom, Europe, The United States of America and Australasia, we are positioned to service local and international requirements.
As a responsible company, we progressively advance our operations in the most sustainable way, having due regard for business ethics, probity and environmental principles, proving this to correlate with sound commercial principles.
Growing our people is commensurate with our global focus on strong and continuous growth. Facilitating new opportunities and experiences for our staff, together with training and qualifications, is a passion at Aero.
All activities are conducted under Quality Management Systems independently certified by SGS United Kingdom Ltd to meet the stringent requirements of International Standard ISO 13485.
We are currently seeking a Customer Service Team Leader to join our team on a permanent, full-time basis.
The Benefits
- Salary of £35,000 - £40,000 per annum
- 28 days’ holiday (including Bank Holidays)
- Range of benefits
This is a terrific opportunity for a customer service professional with a great leadership style and experience with a CRM system to join our fast-growing, global company.
Our staff sit in pride of place at Aero Healthcare. We know that in order to achieve our mission of using our products to reduce preventable deaths, we need a fantastic team. That’s why we’ll support you throughout your time with us, ensuring you have everything you need to thrive personally and professionally.
The Role
As a Customer Service Team Leader, you will manage the customer service team, ensuring we offer the highest level of service.
Overseeing two direct reports, you will conduct regular reviews, training, coaching and ongoing monitoring and recording of holiday and sickness.
**Additionally, you will**:
- Manage, analyse and report on the Ticketing System
- Explore and automate new systems
- Onboard new customers
About You
To be considered as a Customer Service Team Leader, you will need:
- Experience in a customer facing environment
- Experience managing, growing and developing a team
- Experience handling customer complaints
- Experience working with a CRM system
- Experience handling multiple tasks simultaneously
- Strong verbal and written communication skills
- Exceptional listening and questioning skills
- IT proficiency, including Word, Excel and Outlook
- At a minimum, five GCSEs or equivalent at level 4 / Grade C or above, including Maths and English
- A full, valid driving licence
Other organisations may call this role Customer Service Supervisor, Customer Service Manager, Customer Care Team Manager, Customer Service Team Manager, or Customer Service Team Lead.
Webrecruit and Aero Healthcare are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
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