Customer Care Advisor

3 weeks ago


Totnes, United Kingdom Big Ant Group Full time

BIG ANT Recruitment is looking for a Customer Care Advisor who is passionate about delivering high end customer service.

**Key responsibilities**:

- Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products
- Take payments safely and securely, following all relevant legislation
- Process customer returns, credits and replacements accurately ensuring stock and finance is managed correctly.
- Learn how to use database systems and technology to deliver great customer care
- Check product availability for customer orders and order or restock items if necessary
- Communicate with customers about their orders, including any delays or changes in delivery
- Work with the wider business and sales team to drive sales results and communicate about sales campaigns

**Skills & knowledge**:

- Good level of customer care experience within customer facing role, ideally within a call centre environment.
- Ability to work as part of a team, under pressure, all with a can-do attitude
- Ability to maintain a high degree of professionalism even under pressure
- Work to deadlines through prioritising your work logically, helping to find solutions to sometime complex scenarios/problems
- Have a can-do attitude, be open minded and flexible in approach
- Highly organized, efficient as well as offering a high attention to detail and keep accurate records
- Strive to offer the best customer service. Be friendly and patient with great listening skills.
- Be computer literate and confident in your experience with using Microsoft packages, including Excel (basic), work and Outlook.
- Although not essential, previous experience within a customer focused business and use of Khaos Control (ERP system) is advantageous
- Good communication skills - personable and good telephone manner
- Ability to embrace a more relaxed environment, without relaxing the standards.

**Benefits**:

- Great team discounts on products and within the café
- Paid Charity Volunteering Days
- Fitness Classes

**Role**:

- Immediate start
- Temporary role with potential to become permanent
- Monday to Friday
- 37.5 hour week
- 9am - 5.30pm
- Hourly pay rate - £10.20

**Job Types**: Full-time, Temporary contract

**Salary**: £10.20 per hour

Schedule:

- Day shift

Work Location: One location



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