Weekend Traffic Assistant

2 months ago

Chorley, United Kingdom Alfa Leisureplex Full time

**Alfa Leisureplex Group **has an opportunity** **for a **Weekend Traffic Assistant** to join the team at Higher Wheelton.

**Traffic Assistant working hours**:
As a **Traffic Assistant** you will work 37.5 hours per week over 4 days which may vary through the summer dependant on the operations needs, but will include weekend working on Saturday and Sunday each week. This will be discussed during the interview process.

**Annual Salary of £27,000 with 29 days of paid holiday You will also be part of the on-call rota following successful training, with a supplement of £10 Monday-Thursday and £25 Friday-Sunday in addition.**

**The Weekend Traffic Assistant Role**:
Your role will report to the Weekend Traffic Supervisor ensuring the weekend coach tour operation runs smoothly from both a compliance and guest satisfaction perspective. You will provide fix problems as and when they happen, providing guidance to drivers, interchange teams and liaising with out Hotel as required to make sure our customers arrive or depart destination as timely as possible.
- Provide guidance/advice to drivers out on the road
- Communicating timing changed over the weekend for customer pick up times, traffic delay or customer no shows
- Handling customer queries in regard pick up times or lost property
- Organising emergency customer recovery and separate pick ups and drop offs if circumstances dictate
- Recording of incidents for example traffic collisions
- Monitoring coach progress and coming up with solutions to vehicle failure or road traffic problems
- Completion of administration tasks and paperwork as required

**Who are we looking for**:

- Be a confident communicator with excellent customer service skills
- Problem solving skills and remaining calm under pressure
- Have strong attention to detail and administrative skills
- Have experience with Microsoft Office packages and computer systems
- **Experience in a similar role would be desirable**:

- **Has or would be happy to be given training to obtain a PCV licence to drive a passenger coach**

**We are an employee-owned company, what does this mean?***
- **Bi-annual tax-free dividend due to our employee-owned status (over £1,000 last full year)**:

- Funding for any relevant training courses to aid your development
- **Job Security - our employee-owned status provides better job security, as we can't be sold to another company**:

- Employee Assistance Programme - Health Assured
- Occupational Sick Pay Scheme
- Discount scheme for our employees and their families/friends on both coach tours and hotel stays
- Build your pension - we have a pension scheme in place that the Company contributes towards
- Funding for any relevant training courses to aid your development
- Support and continuous development opportunities
- Competitive occupational sick pay scheme
- Length of service awards

The Alfa Leisureplex Group is one of the UK’s most highly respected coach holiday and hotel companies with a consolidated turnover of over £60 million per year. We are the UK’s only Employee-Owned Travel Company and our brands include Leisureplex Hotels, Alfa Travel, which includes Alfa Scotland.

Leisureplex Hotels own and operate 24 hotels in the UK’s most popular seaside locations. We have a combined bed stock of 2,050 rooms and achieve strong all year-round occupancies due to our sister brand Alfa Travel, plus our links to other coach operators and group organisers. We also cater for Self-Drive guests and direct hotel bookings.

As an employee-owned business with over 900 employee partners, we see our people as our most valuable asset in growing our business and continuing to provide a high-quality service to our customers.

If you feel you have the necessary skills and experience to be successful in the Weekend** Traffic Assistant **role, click** ‘apply’ **today**. **We’d love to hear from you

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