Transport Assistant

6 months ago


Dudley, United Kingdom Lancaster Gate Assistance Full time

Lancaster Gate Assistance.

Working hours are 38.75 a week. Monday to Friday, with the occasional Saturday as overtime when needed.

Holidays - 22 days Holiday, plus bank holidays.

On the job training with support from the team.

**About us.**

At Lancaster Gate Assistance we offer market
- leading claims services to the insurance industry, focusing on two wheeled vehicles.

We are currently looking for a Transport Assistant to join the transport team on a full time - permanent basis.

**Purpose and function.**

The transport team plays a crucial role in facilitating the delivery and collection of motorbikes to clients across the UK.

**Duties and responsibilities.**
- Making sure clients have the correct documentation to proceed with delivery.
- To arrange collection of the clients damaged motorbike if needed or to explain the collection via a third
- party company.
- Discussing and resolving any mechanical or technical issues with a client's hire motorbike.
- Dealing with our drivers if they encounter any issues on the road or with clients.
- chase any outstanding jobs on our in house system.
- Bookings of breakdowns, tyres, hotels and general van maintenance for the drivers.
- Dealing with incoming calls and queries from teams within the business.
- Making payments over the phone.
- General admin duties.
- To support the rest of the team.
- Carry out reasonable tasks as requested by your manager.

**Personal specifications.**
- Previous transport experience would be advantageous but not essential
- training will be given.
- Be able to demonstrate a high level of proficiency when dealing with customers on the phone.
- A high level of administration and customer service skills.
- A high level of communication skills both written and verbal.
- Organisational skills.
- Ability to work unsupervised while using own initiative, but also part of the team.
- Adaptable.
- Previous experience of using Microsoft packages.
- Motorbike knowledge would be helpful but not essential.
- Pro active approach to problem solving.
- Polite telephone manner.
- Attention to detail.

**Job Types**: Full-time, Permanent

**Salary**: £23,051.00 per year

**Benefits**:

- Company pension
- Free parking

Schedule:

- Monday to Friday
- Overtime

Work Location: In person

Reference ID: LGA-TA



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