Technical Operations Lead/functional Consultant

2 months ago

London, United Kingdom KPMG Full time

**Job details**:
**Location**:Leeds, London, Manchester, Watford

**Capability**:Technology & Engineering

**Experience Level**:Senior Manager

**Type**:Full Time

**Service Line**:EWT Service Ops

**Contract type**:Permanent

**Job description**:
**KPMG**

KPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

**Enterprise-Wide Technology (EWT)**

**The Role**:
Value Chain Technology Ops. Lead/ Functional Consultant will create value and accelerate the delivery of S/4 HANA-based business transformations. The role will act as a Functional SME and support delivery of Business process strategy and governance aligned to the underpinning product strategy, across the Client Opportunity and Engagement value chain.
- Provide functional leadership, working closely with the Business Process Owners, Product
- Owners and Operations Managers to fully understand process requirements and align with product roadmaps
- Determine and recommend functional design, focused on business objectives and desired outcomes
- Work closely with the Technical Team to convey and explain the business needs and requirements along with relevant technical direction in line with industry and implementation best practices
- Contribute to development of product strategy and subsequent roadmap, with special focus on S4 Hana Cloud - Professional Services module
- Act as primary point of contact for process improvement recommendations and changes for respective business areas with a view across the Client Opportunity and Engagement Management value chain
- Work with other relevant SaaS product SMEs to deliver technology transformations to support business change
- Be a trusted advisor to business on how to improve processes specifically focused around Opportunity and Engagement Management, Resource and Talent Management and Pricing
Liaise with EWT Enterprise Architect on the wider technology landscape to ensure alignment and fit
- Coordinate with Value Stream Release Manager on release planning, scheduling and deployments, and support conflict resolutions
- Liaise with Data Management CoE to provide input on data impact assessments based on any data model changes and to ensure compliance to data consistency and quality standards
Responsible for managing budgets, people management and performance across the business function-aligned Ops team
- Provide oversight and guidance on major incident root cause investigations and be the point of escalation for technical issues
- Liaise with extended business and technical teams to share knowledge, best practices and align to the strategy set by the Platform Owner
- Support business adoption through product demonstrations and discovery workshops
- Encourage and enforce knowledge management and operations artefact currency
- Represent the business function-aligned Ops team in appropriate governance forums. Chair relevant governance forums to ensure process metrics and KPIs are understood and adhered to by relevant process practitioners
- Work closely with Lead Solution Architect and Resilience Lead to ensure all security and resilience requirements and standards are periodically audited, monitored and adhered to.

**Knowledge, Skills & Experiences**:

- Strong Process driven thinking along with ability to focus on detail.
- Experience in large transformation programs, preferably in S/4HANA implementation with mastership in initial process design
- Experience in professional services (desired)
- Functional knowledge across SAP Partner products (Profinda, Twenty5 etc.), CRM, Atlassian products (JIRA) (bonus)
- Knowledge of back-office business processes
- Knowledge of SaaS Release processes and procedures related to S4 Hana, or SAP Partner products
- Working knowledge of relevant service management standards and frameworks ( e.g. ITIL, Agile, DevOps, COBIT etc.)
- Have good interpersonal and senior stakeholder management skills with the ability to influence leaders and cross-functional stakeholders to deliver value
- Innovative mindset for driving a continuous improvement culture

**Why Technology & Engineering at KPMG?**:
Technology is at the heart of what we do and part of the very DNA of our business. That’s why we’ve invested in a single powerful team of connected technologists. 1,500 specialists, creating a step change in the way we work. Broader, deeper expertise, which is delivered to our clients faster than ever. Our connected solutions stretch across a range of specialisms too. From technology transformation, cyber and risk management through to security operations, data and analytics, automation, powered apps and Cloud. This is an opportunity to join a team that combines the entrepreneurial spirit and imagination of a start-up with the resources only a global network can provide. We’re committed to

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