Lead Careers Advisor
2 weeks ago
**Lead Careers Advisor - National Service**
Covering Birmingham and Solihull locations
Monday to Friday 9am to 5pm
**Responsibilities**:
- Leading a small team of Careers Advisors
- Motivating targeted business activity and quality of service, whilst holding a reduced caseload proving IAG excellence to customers
- To coach and guide advisors through the quality observation process and communicate development plans
- KPI, quality and compliance targets on both a team and individual level
- Attending meetings with the area Manager on the team’s results
- To support their progress into learning, work, or progression in work
- Work with a variety of organisations to generate customer referrals to meet targets
- Manage a customer caseload
- Record all interactions on the MI database
- Operate from a variety of locations including Jobcentre Plus, training and education providers, community providers and local career hubs
- Attend meetings and training
**Skills and Qualifications required**:
- Have an understanding and able to demonstrate a commitment to equal opportunities and diversity
- To be able to demonstrate an awareness, understanding to the protection and safeguarding of young people and vulnerable adults
- Able to lead the team and act a role model
- Experience in delivery of careers advice to adults individually or in groups, employed and unemployed (or similar environment for trainee roles)
- Ideally at NVQ 4 in advice and guidance or hold IAG - not essential for the role
**Salary and Benefits**:
- Salary: £29,967 to £35.006 per annum
- 25 days holiday + stats with option to purchase additional annual leave.
- 3.5 days paid annual leave for Christmas.
- 2 days paid per annum for volunteering work.
- Healthcare plan, discounted gym membership, life assurance at 3 times salary.
- Online shopping discounts including supermarkets and DIY stores.
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