Patient Safety Partner

4 months ago

Melbourn, United Kingdom East of England Ambulance Service Trust Full time

Are you interested in helping to improve local healthcare services? East of England Ambulance Service is looking for people to join us as Patient Safety Partners.
- Do you have an interest in becoming involved in how we can develop our ambulance services so that they are safer for our patients?
- Are you or have you ever been a patient, carer, or family member of someone who has used any health care services? If so, we would like to hear from you.

The Patient Safety Partner (PSP) role is open to members of the public to work as an advisor to help support the delivery of safe healthcare across the East of England Ambulance Service (EEAST) area. The level of involvement may vary depending on skills and experience. We are seeking motivated and interested individuals who are committed to contributing to safe and effective care to enhance patient, experience and improve patient outcomes.

As a PSP you will be renumerated for your involvement and input and receive a payment of £75 for a half day (less than 4 hours) and £150 for a full day (more than 4 hours). Training required for the role and any preparation time prior and post meetings will be paid, along with expenses incurred as a result of travel. Most time will be spent remote working but if travel is required reimbursement will be given. (This is in line with the NHS England (2021) ‘Working with our patient and public voices (PPV) partners, reimbursing expenses and paying involvement payments’.)

A key part of this role will be attendance at specific committees, groups and boards to support and promote patient safety, providing constructive challenge to ensure system wide learning in the development and implementation of this process. The ley objective of this role is that any committee/group of which you are a member considers and prioritises the service user, patient, carer, and family perspective and encourages a diversity of opinions. To ensure this, we would hope you can bring the following skills and experience:

- Have had previous relevant experience of being a patient, carer of someone who has used health care services or have had a lived experience of a safety event, with the ability to objectively share the learning to enhance quality of care, without causing personal distress.
- Ensure a patient’s voice is heard in key committees and local review groups to advocate on behalf of patients who use our services.
- Represent the local population and key communities, in terms of health care needs.
- Confident to contribute to discussions in large groups and can critically challenge in a constructive, positive and objective way.
- Able to respect and listen to other points of view and have the ability to accept the decision-making process, understanding this may not always meet their desired outcome.
- The flexibility to work in this role for a minimum of 2 days per month and network across the region with other PSPs to co-create a supportive network of learning.

**Activities that the PSP may be involved in could include**:

- Membership of safety and quality committees whose responsibilities include the review and analysis of quality, patient safety and mortality information.
- Involvement in work that aims to improve health and care outcomes for patients.
- Working with organisational committees/boards to consider how to improve patient safety across the Trust.
- Participation in patient safety incident and investigation oversight groups.

EEAST recognises, values, and supports the important role PSP’s will play and welcomes their active contributions. We will ensure that PSP’s work collaboratively with Trust staff to promote patient safety and health inclusion.


As a PSP you will receive a full induction and training programme, with regular support from other local PSP’s. Designated support and guidance will be provided to ensure development within the role.

Thank you for taking an interest in this role.

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