Desktop Support

Responsibilities:

- Provide technical support and troubleshooting for desktop systems, software, and hardware issues
- Set up and maintain user accounts and permissions
- Collaborate with other IT teams to resolve complex technical issues
- Respond to help desk tickets and provide timely resolution to end-user problems
- Conduct system upgrades and patch management
- Perform regular maintenance tasks such as system backups and antivirus updates
- Document technical procedures and create user guides

**Skills**:

- Proficiency in Linux, Windows Server, and Mac OS environments
- Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Familiarity with TCP/IP networking protocols and troubleshooting
- Experience with Jira or other ticketing systems for tracking and resolving issues
- Understanding of DNS configuration and troubleshooting
- Excellent customer service skills with the ability to communicate technical information to non-technical users
- Knowledge of VPN setup and troubleshooting
- Ability to work independently and prioritize tasks in a fast-paced environment

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

**Job Type**: Part-time

**Salary**: Up to £140.00 per day

Expected hours: 16 per week

Schedule:

- Day shift

**Education**:

- Diploma of Higher Education (required)

**Experience**:

- Desktop Support: 2 years (required)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Tetbury, Gloucestershire (required)

Ability to Relocate:

- Tetbury, Gloucestershire: Relocate before starting work (required)

Work Location: In person