B3 Iha Administrator

We currently have a vacancy for an Initial Health Assessment & Child Protection Administrator within our Community Paediatrics Admin Team based at The Bridge, St George’s Parkway, Stafford.

This key role will be to provide a comprehensive admin support to the Community Paediatrics Clinical Team within Community Paediatrics. Your main duties will include processing Initial Health Assessment and Child Protection Medical referrals, processing referral outcome reports, answering and directing phone calls, liaising with both internal and external agencies, booking clinic appointments, processing post appointment outcomes, opening and scanning post, using IT systems (i.e. Rio, Outlook) and dealing with general enquiries. You should have relevant experience in these areas.

You will need to be self-motivated, able to manage your working time effectively and have excellent communication skills. You will also have a good level of education (including English and Maths) and RSA level III typing qualification, NVQ Level 3 Business & Administration, ECDL/CLAIT IT qualification or equivalent experience.

For more information about the post, please contact Sarah Furber on 01785 221664.

The administrator for initial health assessments (IHA) and child protection (CP) will provide a confidential and efficient secretarial and administrative support to the community paediatric team, providing reception cover when required. Be able to maintain electronic diaries for clinical and non-clinical activities including the arrangement of appointments and clinics for clinicians, as required. Ensure patient personal details are constantly updated and accurate and that patient records are tracked in accordance with trust requirements. The post holder will be expected to be able to prioritise work and meet deadlines in order to fulfil the requirements of the post. Excellent interpersonal and communication skills are essential with an ability to deal with highly sensitive and challenging situations, communicating to both internal and external service users.

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;
- Supporting your career development and progression
- Excellent NHS Pension scheme
- Generous maternity, paternity and adoption leave
- Options for flexible working
- Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
- Extensive Health and Wellbeing support and resources
- If you work in our community teams, we pay for your time travelling between patients
- Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
- Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
- Salary sacrifice bikes up to £2k
- Free car parking at all trust sites
- Free flu vaccinations every year
- Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

The post holder will be competent and proficient in delivering the requirements of the IHA & CP administrator role, working as part of a multi-disciplinary team with children and young people within the Community Paediatrics Service. They will be able to demonstrate the Trust’s Values and Behaviour Framework at all times. The post holder will provide an efficient administrative support to the team, whilst also supporting the clinical team within the clinic setting.
- Monitor and action new IHA/CP referrals received by the Team, maintain wait lists and seek further information/clarification, as required.
- Provide a confidential administration support as required including organising meetings, collating and maintaining data basis and minute taking.
- Maintain an effective office support system including filing, photocopying, faxing, scanning and reception duties on behalf of the Paediatric Clinicians.
- To collate and analyse data relevant to service need which may include Was Not Brought (Did Not Attend) rates, referral rates, training compliance etc.
- Maintain electronic diaries for clinical and non-clinical activities including the arrangement of appointments and clinics for clinicians, as required.
- Ensure patient personal details are constantly updated and accurate and that patient records are tracked in accordance with Trust requirements
- To implement any local secretarial procedures and changes to working practices that may be required and as agreed
- Maintain Trust/Service databases to meet national DoH, Local, Directorate and Trust targets
- Undertake surveys and/or audits relevant to own role, including staff survey
- The