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Customer Service

4 months ago

Somerset, United Kingdom Mploy Staffing Solutions Full time

A new role has surfaced with one of our prestigious and well recognised clients based in Ilminster. They seek an individual that has a knack with people and previous experience within customer experience. This company specialises in climate control productsincluding industrial fans/heaters etc.
**Key responsibilities**:

- Responsible for receipt of sales orders, ensuring all orders are correctly reconciled in terms of cost and scope of works, ensuring customer order reflects the offer.
- Ensure all sales orders are booked into the company’s business management system (Progress Plus) and progressed correctly through the system from point of order through to final account.
- Responsible for timely acknowledgment of all sales orders.
- Liaise with Production Manager & Team Leader to ensure all orders are progressed within agreed time scales.
- Liaise with Transport Manager to ensure site deliveries are coordinated with the customer.

**Skills required**:

- Well-developed communication skills; ability to communicate to all levels.
- Able to understand customer requirements and deliver an excellent level of service.
- Computer literature in MS Office.
- Good level of literacy and numeracy.
- Organisational skills with the ability to prioritise a varied and demanding workload.
- Problem solving skills.
- Excellent team player.
Ready for a new challenge? If you have the skills that matches the criteria, then waste no more time and get in contact today
We look forward to hearing from you