Hotel Receptionist

2 weeks ago

Haywards Heath, United Kingdom UNO HOTELS - The Hickstead Hotel, Jobs Lane, Haywards Heath, RH17 5NZ Full time

Hotel Receptionist

Overview:
**Duties**:

- Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction.
- Deals with guests promptly upon arrival and departure, as per the Company Standards for check in and out procedures.
- Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area, therefore, ensuring our guests are assisted effectively.
- Professionally and competently operates the telephone system in line with Company operating Standards.
- Professional appearance and manner to all visitors, resulting in positive PR both internally and externally.
- Performs all guests accounting functions according to the Company and Hotel policies and procedures, ensuring all guest accounts are complete and accurate.
- Adheres to the Company Credit Policy.
- Demonstrates the use of sales conversation to effectively sell bedrooms and conferences, maximising occupancy, average rates and yield.
- Receives and processes telephone and walk in reservations accurately.
- Understanding the business and keeping up to date with hotel’s sales selling strategy and letting policy and promotions.
- Understanding competitor occupancies and passing on observations to the sales teams
- Identifies possible sales leads and passes to sales team.
- Must attend all H & S and fire as directed by designated Line Manager.
- Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe systems of work appropriate to your role.
- In use of company nominated chemicals, it is your responsibility to comply by COSHH.
- Understand the importance of adhering to company policy with reference to Hazard spotting, first aid reporting, and reporting accidents.
- To have a complete understanding of hotel and Company procedure in the event of a fire.
- To ensure the Company Health and Safety, Food Safety and COSHH legislation are adhered to; this will involve action and appropriate training.
- Ensure security for both self and all departments.
- Attend hotel and departmental induction.
- Complete relevant workshops
- Attend Job chats and Performance Reviews
- Development through NVQ training
- Being a Buddy for new starters.
- Must be aware of departmental and relevant hotel facilities, restaurant /bar opening times, disabled facilities and room types etc.
- Knowledge of local area i.e. Local shops and places of interest
- Know who to direct guests to if unable to answer queries.
- Knowledge of the Central Reservations Office

Join our team as a Hotel Receptionist to be part of a dynamic environment where you can showcase your hospitality skills and provide memorable experiences for our guests.

**Job Types**: Full-time, Permanent

Pay: £12.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- Flexitime
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus

Work Location: In person

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