Ad Operations Specialist

4 weeks ago

London, United Kingdom VIOOH Full time

**Role Title: Ad Operations Specialist**

**Reports to: Senior Director Product Deployment & Customer Solutions**

**Location: Hybrid working environment (Remote and Paddington, London)**

**Role Type: Permanent, Full-time**

How do we say our name, well it sounds like 'view'. It's also a lot shorter than saying 'Viewed Impressions for Out Of Home'.

VIOOH is a fast-growing startup that is defining the future of out-of-home advertising.

We are a dynamic team building a global platform which automates the buying and selling of outdoor advertising, enables programmatic trading and delivers dynamic, data-driven content to screens in locations and moments to better resonate with and influence consumers.

We've recently redesigned our people strategy to create a future-proof, hybrid and flexible workplace approach. Employees can work in the office (Paddington, London) and from home, empowering all VIOOHers to thrive regardless of location and ensuring we can attract diverse talent to support our global expansion.

**Role OverVIOOH**

The Ad Ops Specialist role is responsible for the monitoring of all VIOOH campaigns, ensuring the right internal stakeholders are able to manage the issues and mitigate risk to our customer & partner relationships and impact to our revenue.

This role champions the mantra 'we must 'know about campaign issues before our partners do' takes this to the extreme internally. (add the bit about micro & macro?)

This role isn't responsible for solving the issues but rather creating flags, internal communication and process for all campaign related topics

**What you'll be working on**
- Perform all duties of ad operations including monitoring, troubleshooting, campaign optimizations, and reporting
- Proactively spot issues across all campaigns and effectively communicate status of campaigns, technical issues, launch delays, delivery issues to relevant internal stakeholders
- Help create business rules on what constitutes a problem, and steps to resolution
- Build new dashboards and report using VIOOH data to alert on issues on campaign delivery and issues and problems occurring during the adserving process
- Collaborate with Technical Solutions team and Product solution to improve quality, stability and yield
- _Using VIOOH systems ((snowflake, Grafana, QS) to review daily campaigns._
- _Be the first to spot issues across all campaigns and managing the communication of these issues to all relevant internal stakeholders_
- _Creating a process for alerting (whom) and when (how) internal stakeholders of issues in order to minimise revenue disruption._
- _Be mindful of the deal pacing and deal heath reports that are coming; how does the above interlink with what is being added to the FSADS rollout_

**What we want from you**
- A good technical understanding of how the programmatic landscape and how AdTech platforms work. DSPs, DMPs and PMPs etc.
- Experience in campaign management and optimization and data analysis
- Experience within the digital ecosystem ad server functionality, including configuration and how everything works
- Working knowledge of web technologies including JavaScript and HTML
- Solid understanding of advertising campaign setup and metrics
- Ability to analyse programmatic bid data and/or interpret campaign performance and implement informed optimizations

**Person Specification**
- At least 2 years' experience in an advertising, media or data technology company
- Good understanding of programmatic advertising technologies; predominantly DSPs and SSPs technologies
- Highly organised, with excellent attention to detail and a focus on thorough conclusion of projects
- Good communication and interpersonal skills, with proven ability to build relationships
- Good ability to resolve and articulate complex technical concepts and issues, and translate to non-technical teams

**Application overVIOOH

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