Membership Customer Service Administrator

2 days ago


Wembley Central, United Kingdom Morgan Spencer Full time

**Membership Customer Service Administrator**
**£24,000 - £26,000**
**City**
My client, a professional services company are looking for an enthusiastic team player who has strong membership administration skills. You must have at least 6-12 months administration experience within a professional office environment. You will work closelywith the Membership team and Financial Protection team supporting a variety of important functions for onboarding members and ensuring relevant regulations are being adhered to.

**Responsibilities**:

- Responsible for completing key tasks related to the ongoing administration and management of the members, their records, and their financial protection arrangements, making colleagues aware of any key changes to Members.
- Support of the Financial Protection team to raise queries, request further information, and ensure outstanding documentation is provided as required, whilst supporting Members with any self-service queries
- Assist the Membership Manager and Financial Protection team with chasing outstanding invoices from Members (e.g. Direct Debits, Credit Control), escalating issues to the Membership Manager and/or Head of Membership or Director of Membership and FinancialProtection where appropriate.
- Represent the Membership and Financial Protection department at internal and external events, such as Travel shows, and contribute to the delivery of presentations when required.
- Propose new ways of working to enable the department to operate more efficiently, and for the benefit of Members.
- Complete training and self-directed learning, to develop personally and professionally.

**Person**:

- Excellent verbal and written communication
- Excellent customer care
- Proactive
- Ability to work under presuue
- Confident IT skills and using different systems

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Morgan Spencer Limited, registered in England & Wales No: 4254114



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