Collections Office

3 days ago


Portsmouth, United Kingdom wild recruitment Full time

**Role - 6 x Collections Officer**
**Location - Portsmouth**
**Rate -£22,500 (Pro-Rata)**
**Hybrid role - Two days in the office, 3 days WHF**

Wild are working with a very well established business in Portsmouth, who are the consumers choice for finding a local reputable and reliable tradesperson. They are going through a period of growth and are looking for experienced Collections Officers tojoin the team.

**The role**

As a collections advisor you'll be responsible for handling member inquiries, processing payments, clearing up old debt, and assisting members with account questions or concerns.

**Duties**
- To communicate effectively with members collecting outstanding payments, arranging and negotiating repayment plans and reinstatement of direct debit mandates.
- Process non-payment issues arising from BACS reports including updating future content management systems.
- Process payments via credit and debit cards over the phone.
- To operate and interact with the Web Office, Sage 200, Mosaic and any future content management system.
- Create and maintain appropriate and comprehensive records of all customer and debt management discussions in line with current procedures
- Create maintain and process direct debit schedules in line with AUDDIS and BACS regulations.
- Examine data reports to locate and resolve mistakes throughout.
- Accurately analyse and collect data for various types of business reports
- Complete business reports that provide insight into key data points
- Communicate the results of data analysis in written and verbal form to managers
- Support business change (including to this role) and management initiatives.
- Demonstrate flexibility regarding working hours working regularly different shifts between 8am and 8pm to maximise opportunity to contact members.



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