Casework Assistant

_Do you have a passion for working in the heart of your local community and are driven by making a difference?_ Then **Citizens Advice Mid Mercia** is the organisation for _you_**.**_

Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

We are a dynamic and ever-changing organisation with new services and teams regularly coming on board. As such we are seeking 2 dynamic and experienced **Caseworker Assistants** for our Financial Inclusion Programme to provide administrative support to 6 Money Advice Caseworkers and the Financial Inclusion Lead.

We are looking for individuals who:

- _Have excellent communication skills _
- _Can manage own time effectively with a keen eye for detail_
- _Can complete tasks to the highest quality_
- _Can monitor and maintain own standards ensuring work is accurate_
- _Are in possession of a full driving licence and use of a car, or otherwise able to fulfil the travel requirements necessary_

**Responsibilities / Key Tasks**:

- _To interpret information and present options to clients_
- _To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities_
- _Ability to provide administrative support to a large team - remotely at times. _
- _Ability to use IT systems and packages, and electronic resources in the provision of debt/benefit advice _

**What we offer in return**:

- 28 days entitlement _**plus**_ bank holidays pro-rata
- Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
- Opportunities for further training and continuous professional development
- Internal progression opportunities
- Supportive environment
- 5% pension contributions
- 3 month’s full contractual pay for maternity, upon meeting qualifying criteria
- Potential additional permanent contracted hours, where the organisational need exists
- Being part of a great team / CAMM family

We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and a counselling line for all staff and volunteers.

**The essentials**:
Salary - £23,440

Hybrid Working - a few days per week from one of our offices and a few days from home depending on service needs

**Salary**: £23,440.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Enhanced maternity leave
- Health & wellbeing programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Swadlincote