Freight Coordinator

Job Title: Freight Coordinator

**Salary**: £26000-£31500

Location: Doncaster, DN2

**Job Description**:
We are seeking a dedicated and detail-oriented Customer Service Freight Coordinator to join our busy same-day courier team. In this role, you will be responsible for managing the transportation and logistics needs of our valued clients while delivering exceptional customer service. As a key liaison between our clients, carriers, and internal departments, you will play a crucial role in ensuring the smooth and efficient movement of goods from origin to destination.

**Responsibilities**:

- Serve as the primary point of contact for clients, addressing their freight requirements and enquiries in a professional and timely manner.
- Coordinate the scheduling, routing, and tracking of shipments to ensure on-time delivery and customer satisfaction.
- Collaborate with carriers and internal teams to secure vehicles and negotiate rates, while also optimising routes to minimize costs and transit times.
- Maintain accurate and up-to-date shipment records, ensuring compliance with all documentation requirements.
- Troubleshoot and resolve any issues that arise during the transport process, including delays, damages, and other disruptions.
- Provide clients with regular updates on the status of their shipments and address any concerns or questions.
- Assist in the development and maintenance of strong relationships with carriers to ensure reliable service.
- Proactively identify opportunities for process improvements and operational efficiencies within the freight coordination process.
- Uphold high standards of customer service, ensuring that all interactions reflect positively on the company's brand and reputation.

About You:

- Proven experience in customer service roles, preferably within the logistics or general haulage industry.
- Strong communication and interpersonal skills, with the ability to build rapport and effectively communicate with clients, carriers, and colleagues.
- Proficient in using SaaS and other relevant software.
- Excellent organisational skills and attention to detail to manage multiple shipments and priorities simultaneously.
- Problem-solving mindset with the ability to make quick decisions under pressure.
- Adaptability to work in a fast-paced and dynamic environment.

**Benefits**:

- Competitive pay rates with additional overtime opportunities.
- Opportunity to work with a reputable company in the logistics industry.
- Ongoing training and support to enhance your skills and knowledge.
- Potential for career advancement within the company.

**How to Apply**:
**Job Types**: Full-time, Permanent

Pay: £25,000.00-£31,500.00 per year

Schedule:

- 8 hour shift

Work Location: In person