Offer Negotiator

2 months ago


London, United Kingdom Home Made Full time

**Offer Negotiator (Account Executive) | Home Made**

Have a passion for property, sales and ultimately ensuring someone gets the home they want?

Our Offer Negotiators are a key piece to our sales funnel managing the end-to-end offer process for our B2B (Build to Rent) clients, ensuring that rental offers are successfully converted from a verbal offer into a deposit.

**_
Working hours_**_: Rotas are set in advance - Monday to Friday 9am-6pm or 10am-7pm. This role also requires a bi-weekly Saturday with a day in lieu in return._

**_ Office location: _**_London Waterloo, this is an office-based role - Post probation this moves to 1 day a week work from home_

**_ Salary:_**_ £30k base (£48k OTE)_

**Sound interesting, what does the role involve?**
- Execute on the high volume rental offer process for build-to-rent clients
- Manage the process of populating the offer form, ensuring that all relevant information is collected and entered correctly on the CRM
- Respond promptly to incoming offer form requests
- Qualify and prepare all offers in line with business rules to ensure they meet set standards and are fully compliant
- Lead the negotiations with renters and secure rental offers, ensuring that all parties are kept informed throughout the process. Any offer terms that do not meet minimum client expectations should be escalated to the corresponding Account Lead
- Ensure that the Offer is agreed upon and all necessary documentation is signed and received in a timely manner
- Quickly build rapport and handle objections in a calm and confident manner, utilising a playbook to counter objections
- Conduct full debriefs for any fall-through offers, ensuring that any lessons learned are captured and actioned
- Attend and contribute to client site training sessions
- Ensure that all client knowhow and preferences are learned and understood
- Conduct research to understand the local rental market, including rental prices, property amenities, and competitor offerings, to inform pricing and marketing strategies
- Respond to tenant requests and issues, coordinating with other internal teams to ensure timely and effective resolution
- Provide a high level of customer centricity in all aspects of written and verbal communication
- Effectively identify cross
- and up-sell opportunities within business rules
- Be a part of the wider team to achieve the Home Made mission and vision
- Be a culture and values champion

**This is the role for you if**:

- You enjoy the world of sales and are always shooting for that next goal
- You have prior experience in lettings negotiation
- You are an excellent communicator with the ability to build rapport with a range of customers
- You are results-driven, looking to surpass targets
- Exceptional written and spoken verbal communication skills

**Benefits of working with us**:

- Annual Leave: 24 days leave + your birthday off
- Employee perks - discounts for your favourite stores, cinema etc
- Yearly Team Charity Half Day
- Office Social Events (Summer and Winter Parties)
- Culture Club: Running Club, Meditation Sessions, Mental Health Champions, CSR opportunities
- Dog-friendly office
- Weekly 5pm happy hour in the office on Fridays
- Opportunities to upskill in your career through our Learning and Development Programme

**_
We are an equal-opportunity employer_


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