Programme Assistant

3 weeks ago

London, United Kingdom Place2Be Full time

**About The Role**

**Contract: Fixed term, 12 months**

**Hours: 35 hours p/w**
**Days: Monday - Friday**
**Location: Hybrid - 50/50 split between 175 St John Street, EC1V 4LW and remote working**

You will need to be able to maintain and build positive relationships across different teams, and with colleagues across the wider organisation. You will work closely with, and support, Programme Co-ordinators and Project Managers to deliver high quality mental health training across the UK.

**What will I be responsible for in my new role?**

**You will**:

- Respond to general enquiries relating to training provision in a timely manner ensuring that all enquiries are handled promptly and efficiently, in line with the Place2Be ethics, values, policies and procedures, to create a positive experience and reputation of our training
- Maintain accurate participant records on the CRM system and e-learning platforms. Ensuring all records are stored in accordance with data protection requirements
- Alert the Project Manager of any safeguarding matters
- Support the administration of finance records, including creating customer records and raising invoices
- Update reports and assist with the reporting process for programmes as required
- Assist participants with the bookings process
- Monitor participant bookings and attendance/completion
- Monitor and recording trainer bookings including Zoom sessions, school consultations and reflective sessions
- Monitor trainer and participant booking systems
- Process and send Certificates
- Assist in registering participants with accrediting/awarding bodies
- Work closely with the Project Manager and relevant Programme Co-ordinators to ensure smooth running and delivery across the department

**Diversity and Inclusion**

All successful applicants to clinical roles will be asked to undertake an Enhanced Disclosure from the DBS/PVG.

**About You**
- Will have excellent interpersonal skills with the ability to build relationships both within Place2Be and with clients, learners and funders
- Experience of customer service / client experience in any environment
- Experience of recording data to support the production of accurate, regular and ad hoc Management Information reports
- A confident, enthusiastic personality, a team player yet also able to work autonomously and with initiative, managing own workload and meeting deadlines
- Confident with the use of Microsoft Office (Word, Excel, PowerPoint) and the ability to learn how to use a CRM database system and a virtual learning platform and any other packages required

**Interview dates: 31st January and 1st February 2023 via ZOOM**

If you share our core values of perseverance, integrity, compassion and creativity and have the counselling skills and patience to support some of the UK’s most vulnerable young people and families, we would love you to join us. It’s sensitive and demanding work - but hugely rewarding and fulfilling - you will be helping to give young people a brighter future.**In return we offer you a range of fantastic benefits including**:Enhanced Annual Leave entitlement
Robust Learning and Development Programme
Contributory Pension Scheme
Life Assurance, 4x Annual Salary
Employee Assistance Programme
Mobile Phone Discounts (EE Network)
Cycle purchase and season ticket loan schemes
Extended Maternity/Paternity Pay

Please view/download the full Job Description and Person Specification on our website for further details.

**About Us**

Place2Be is the leading children's mental health charity providing in-school support and expert professional development to improve the emotional wellbeing of children and young people, families, teachers and school staff. The charity currently provides an embedded mental health service in over 450 UK primary and secondary schools supporting a school community of around 250,000 children and young people.

Our teams provide a range of services in our partner schools to build resilience early in life through counselling, creative work and play and support a child’s ability to engage in school life. Our work, focused on early intervention, is part of the ‘comprehensive CAMHS system’.

Through our professional development programme, we are training c1200 Counsellors on Placement each year who build their mental health and counselling skills and experience through practice in our partner schools. We also provide a range of professional development programmes on mental health and wellbeing for school leaders, teachers and other professionals who work with children and young people, so we can help to build ‘mentally healthy’ schools and communities where all children can thrive and flourish.

We continue to pilot, trial and explore new ways in which we can develop our practice as well as share learning, expertise and findings from the robust evidence and evaluation we gather. HRH The Princess of Wales is our Royal Patron and Place2Be is one of the founding charity partners of H

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