Dispatcher

Do you have experience of dispatching engineers / technicians to jobs? Are you looking to join a company that will offer the chance of future progression?

Our client based in Skipton is seeking a Dispatcher / Scheduler to join them on a full time permanent basis working a 40 hour working week Monday to Friday between the hours of 8.00am - 6.00pm. (Exact rotation TBC).

**Responsibilities**

As Dispatcher / Scheduler, you will be responsible for:

- Liaising with customers to arrange technicians to attend their properties for works to be undertaken.
- Planning technician diaries and workloads
- Making outbound calls to customers to arrange suitable appointment times
- Respond to and resolve customer queries
- Attend occasional customer visit
- During peak periods you may assist in taking business overflow calls to meet SLA's.

**Skills required**

To be considered for the Dispatcher / Scheduler position, you will have experience of:

- Managing engineer / technician diaries
- Allocating workloads
- Strong customer service and communication skills
- The ability to work to deadlines and prioritise workload.
- You will have a good geographical knowledge of the UK.

**Benefits**

Our client offers superb employee benefits including basic salary of £22,500 - £24,000, potential of annual bonus, 25 days paid annual leave plus bank holidays, pension, social events, employee assistance programme. health care scheme and life assurance (after probationary period).

**Job Types**: Full-time, Permanent

**Salary**: £22,500.00-£24,000.00 per year

**Benefits**:

- Company pension
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer service: 1 year (preferred)
- scheduling: 1 year (required)

Work Location: In person