Student Receptionist

**SPECIFIC RESPONSIBILITIES**

These tasks and accountabilities are intended to be a guide to the range and level of work expected of the post holder and are not an exhaustive list of all tasks.
- Provide a comprehensive reception service, including greeting visitors to the Academy and ensuring relevant safeguarding checks are made, including receiving parents and students, dealing with general enquiries face to face or by telephone; taking messages or referring matters to the appropriate person;
- Proactively take responsibility for ensuring visitor information is provided in advance of their arrival where possible, enforcing the correct safeguarding procedures are followed;
- Be responsible for maintaining and developing the reception and reception area, ensuring the visual displays best promote and communicate the activities and ethos of the academy;
- Assist in maintaining student records ensuring contents & databases are up-to-date and relevant, and assist in the annual archive process;
- Assist with student welfare duties, looking after sick students, liaising with parents / carers and relevant staff, dealing with complex student matters, investigate and resolve any queries from student and or parents;
- Providing cover for other Reception desks during lunch breaks and in the event of staff absence.
- Work effectively as part of the office / admin team providing administrative support for a wide range of administration tasks as directed;
- Prepare post for posting, franking letters where necessary;
- Provide general administrative support e.g. photocopying, filing, faxing, complete standard forms, respond to routine correspondence, word processing etc
- Provide first aid assistance to staff, students and visitors as and when necessary;
- Undertaking any other duties, which may reasonably be regarded as within the nature of the duties and responsibilities / grade of the post.
- Manage lost property and confiscated items ensuring the correct procedure is followed to return items;
- Administrating the debt management of student lunch accounts. Following and implementing the process by working alongside Year Leaders or discussing with parents / students to resolve the matters.
- Administrating the student medicines procedure with oversight of the medicines stored within the office.
- Assisting with the uptake of free school meals by promoting and supporting families, maintain the database for the recording of eligibility, recording free meal entitlement and conversely removing when no longer eligible ensuring regular eligibility checks are fulfilled