Temporary Membership Services Advisor
6 days ago
**Temporary Membership Services Advisor** required by a world famous membership organisation in central London. The post holder will support the Membership Services team by dealing with member and staff queries, processing membershippayments, and keeping members’ records up to date on the membership database, as well as providing a high level of customer service.**
This is a **TEMPORARY TO PERMANENT role,** working full time hours, paying £12.50 per hour, offices in central London - this will be hybrid working (mix of office and remote working, as agreed with the line manager) - interviews asap
Duties include:
- Maintaining the membership database, keeping members details up to date this includes change of personal information, death of a member and the adding/removal of subscriptions to ensure the integrity of the database.
- Identifying and reporting inconsistencies and making recommendations for process improvement.
- Using initiative to escalate issues to the appropriate line manager.
- Log interactions with members on the membership database.
- Processing credit card and cheque payments on the membership database in a timely manner to ensure that payments are banked as soon as possible.
- Adding / updating direct debits for members to ensure that we are able to run the monthly payment collections.
- Gathering information and organising refunds for members to ensure that our customers receive their refunds in a timely manner.
The following skills and experience would be desirable for the role:
- Experience of using SharePoint
- Database experience is highly desirable
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