Training Executive

**Training Executive**

Our customers in social care are Residential and Nursing Care Homes alongside businesses that provide care to people living in their own homes, typically called
Domiciliary Care Providers.

We are a small, hard-working team, delivering high business growth

**Our mission is**:

- To deliver software that makes life better for the carer and those being cared for.
- To exploit the latest technology.
- To enable people to live better, safer and supported lives in their own homes and reduce social isolation.
- To ensure people living in care homes get the levels of care they deserve.
- To help care providers provide excellent levels of high quality and cost-efficient care.
- To offer premium levels of customer service, listening to our customers, responding to their needs whilst bringing new ideas for service delivery.
- To be the market leader in new technological ideas, challenging preconceptions and finding new, exciting ways to deliver the growing need for care without exponential cost.
- To build a motivated and rewarded team of care experts who are highly regarded and valued by our customers.

**Our work environment includes**:

- On-the-job training
- Growth opportunities
- Work-from-home days
- Relaxed atmosphere

Carebeans is an approved software supplier on the NHS DSCR DPS programme and as a result we are expanding our customer onboarding team with the addition of a dedicated Customer experience and training executive

This person will be office based at one of our Monmouth, Northampton or
Daresbury locations and will be mentored by a member of our Senior
Leadership Team to become an expert in the use of our systems and the benefits we create for the social care sector.

**Responsibilities**:

- Deliver structured online software training programmes to our clients.
- Assessing individual and group training needs to establish users’ knowledge/capability of software programmes.
- Deliver training to users on an individual or group basis
- Monitor all trainees’ progress, guaranteeing the necessary experience is attained.
- Maintain individual and group training records
- Evaluate the effectiveness of each training
- Document irregularities and work to find solutions.
- Have software training experience in social care or be working in the care sector with good knowledge of digital systems.
- Have a patient and friendly approach to training with the ability to motivate others.
- Have the ability to provide clear and accurate advice and information to a variety of audiences, both verbally and in writing
- Excellent administrative, organisation, analytical and technical skills.
- Have a good understanding of technology
- Be a problem solver and effectively feedback new enhancement requests to the Operations Team
- Have excellent administrative, organisation, analytical and technical skills.
- Be ambitious

**General**

Provide general support to the Company and assist with the support and onboarding teams as needed.
Participate in and attend sales, training and marketing meetings as required.
Proactively contribute to creating a good team atmosphere.
Monitor own development towards business and individual objectives.
Keep personal IT skills and knowledge up to date
Have a full driving licence
Salary is depending upon experience

**Salary**: £20,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Work from home

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Ability to Commute:

- Northampton, Northamptonshire (required)

Ability to Relocate:

- Northampton, Northamptonshire: Relocate before starting work (required)

Work Location: In person