Claims Processor

**About us**

We are customer-centric, fast-paced and rewarding.

Our work environment includes:

- Modern office setting
- Casual work attire

We are seeking motivated and driven individuals to join our team as Home Disrepair Claims Handlers. In this role, you will be responsible for making outbound calls to council tenants who are experiencing issues with their homes, and guiding them through the process of making a home disrepair claim.

Key Responsibilities:

- Make outbound calls to council tenants and assess their needs
- Identify and detail any damage to the property and gain images from the tenant to send to our solicitors
- Provide clear and concise information on the claims process and manage expectations of the tenant
- Hotkey customers to our solicitors and keep the customer informed until the case has passed all checks
- Work collaboratively with our team to achieve individual and team targets
- Qualifications and Experience:

- Proven experience in an outbound telesales or telemarketing role
- Excellent communication skills and ability to build rapport with customers
- Strong attention to detail and ability to multitask
- Ability to work independently in a fast-paced environment
- Knowledge of the home disrepair claims process is desirable but not essential

This is a commission-only role, with a rate of £300 per completed case. On target earnings of £1,200 a week can be achieved with a good work ethic and consistent performance.

We are looking for individuals who are self-motivated, target-driven, and who have a passion for helping others. If you are looking for a challenging and rewarding role where your efforts are directly tied to your earnings, then we want to hear from you.

To apply, please send your CV and a cover letter detailing your relevant experience and why you would be a good fit for this role.

**Job Types**: Full-time, Part-time, Freelance, Zero hours contract
Contract length: 6 months
Part-time hours: 0-45 per week

**Salary**: £1.00-£4,000.00 per month

**Benefits**:

- Flexitime

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

Ability to commute/relocate:

- Bournemouth: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Claims Processing: 1 year (preferred)

Work Location: One location

Expected start date: 03/04/2023

Flextime