Senior Operations

3 weeks ago


Liverpool, United Kingdom INTX Full time

Are you driven to deliver excellent customer service ? Are you interested in pursuing a B2B career in service delivery and transport operations ? Are you inquisitive and have an interest in the detail ? If so, this is an excellent opportunity to work with a progressive company where there is lots of potential for, upskilling and growing with the team.

**Senior Operations & Service Delivery Assistant**

Responsible To: Company Director

The main duties of the role will be chauffeur and coach operations and service delivery, ensuring effective supplier selection, excellent service delivery to the customers and maximising opportunities for the business


**Main Job Tasks and Responsibilities**
- Understand INTX brand/product and promote INTX to customers and suppliers
- Build strong relationships with the supply chain
- Select suppliers from the database in accordance with the processes, ensuring the suppliers meet the customer specific requirements
- Everyday review the system diary for forthcoming jobs.
- Ensure bookings with customers and suppliers run smoothly including any special requirements such as sign boards etc
- Monitor costs and pricing
- Stand in for the Duty Manager as and when required
- Oversee the Ops Support and ensure delivery excellent service delivery
- Manage the supplier database adding new suppliers to database where appropriate
- Handover to company Director or other colleagues as appropriate each day
- Identify and advise of any opportunities to win business or improve the booking and fulfilment processes
- Raise any concerns around the service delivery in a timely manner
- Seek feedback on all jobs
- Review completed jobs for any changes that were made to the original spec or any additional charges to be made such as waiting time
- To undertake such other duties that may be reasonably expected

The package will include a generous basic salary and flexible working locations
- An enthusiasm for working in a team environment, an excellent telephone manner and customer relation skills is considered essential.
- Previous experience in a passenger transport, logistics, tourism or events type sales role would be useful, but not essential.
- A positive attitude, a systematic approach to the delivery process and a good team player are the most important attributes.

**The Company**

Founded in 1999, Intx are a family owned transport management headquartered in Liverpool with clients all over the UK, which specialises in providing solutions for complex travel services.

Working with accredited partners throughout the UK, our mission is to provide the right vehicles efficiently and responsibly. We are a progressive and forward-thinking company, and are the Supplier of choice to our Target Customer base. Our customers include some of the biggest music festivals, sports clubs and businesses in the UK as well as tourists and travel agents from all over the world. We regularly cater for world famous DJs members of royal families and business people at the very top of their fields.

LOCATION: Applicant will be based in our Office in south Liverpool with an option for remote and home working after basic training has been completed.

WORKING HOURS: 35 hours per week, typically Monday to Friday with on call duties on occasional weekends and during large scale events.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension

Schedule:

- 9-5 Monday - Friday

Preffered Experience:

- Passenger Transport
- Logistics
- Travel Industry

Work Location: Liverpool (WFH possible after training completed)

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£27,500.00 per year

**Benefits**:

- Company pension
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Liverpool, L25 9HJ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Transportation management systems: 1 year (preferred)

Work Location: Hybrid remote in Liverpool, L25 9HJ



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