Team Leader

6 months ago


Birmingham, United Kingdom KidX Ltd Full time

**Reports to: Store Manager/Assistant Manager.**

**Role**: You'll take accountability for the day to day running of the store, and ensure all tasks are completed to ensure customer’s needs are being met and store standards are upheld. You'll be helping develop and mould the team in your store and ensure everyone delivers excellent Customer Service.

**Experience/Knowledge**:

- Essential: Experience in a customer facing environment
- Desirable: Supervisory Experience, Product Knowledge, Understanding or Targets/KPIs

**Behaviours**:

- Essential: Friendly, Communication, Flexible, Honest and Open, Willing to Learn, Reliable, Committed, Composure, Decisive, Consistent
- Desirable: Leadership, Initiative

**Responsibilities**:

- To Lead the team to provide excellent service to customers throughout the day.
- To maintain all sales assistants accountabilities.
- To ensure the store is kept clean and tidy on a daily basis by all staff and uphold operational standards.
- To ensure all staff are adhering to effective cash handling procedures and that all floats are kept accurate.
- To ensure all staff adhere to all security and health and safety procedures.
- To train and coach staff members.
- To monitor KPIs and address specific issues.
- To respond to staff errors with appropriate action.
- To analyse stock losses and plan adequate responses to reduce loss.
- To ensure store is closed effectively ready for the next day

Pay: £20,000.00 per year

Work Location: In person


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