IT Support Analyst

2 months ago

Guildford, United Kingdom Sandiford Green Limited Full time

Our client a successful law firm are looking for an IT Support Analyst. Working as part of a team of four to provide high quality support and assistance on all aspects of IT. While predominantly based in the Guildford office, this role will include traveland support to other UK offices and support and cover for the IT Service Desk. You will be required to work 35 hours per week with a various shift pattern covering 08:00 - 17:30

Key Tasks
- Providing a professional and consistent level of telephone and desk-side support
- Assisting with providing support to the firm by telephone and remote control as required
- Assist in the setup of any internal or external virtual meetings
- Configuration, maintenance and troubleshooting of multi-functional devices, printers and secure print/cost recovery
- Promoting the use of IT to staff
- Liaising with Technical Support team and third-party maintenance suppliers
- Imaging and maintaining laptops
- Deployment and maintenance of mobile devices
- Administration of the telecoms systems
- Utilising and providing updates for the IT knowledge base

Personal Skills:

- Ability to work independently and as part of a team
- Excellent customer service and communication skills
- Highly motivated and methodical with good problem-solving skills
- Able to work under pressure, prioritise workloads, identify business-critical issues and act upon them.
- Experience of working in a professional services organisation, Law Firm is desirable
- Flexible approach to working, including a willingness to work out of hours.
- Providing a professional and consistent level of technology support to all staff
- Responding to incoming incidents and requests as first point of contact reported via all mediums
- Provide face-to-face desk side support and be visible to the business

Technical Skills:

- ITIL aware
- Sound troubleshooting skills
- Good knowledge of Windows 10
- Experience of supporting Multi-Functional Devices and printers
- Experience of supporting mobile devices including iPhones
- Experience of using an Incident Management system
- Experience of Cisco Maintenance an advantage

They offer a generous salary, good benefits

Sandiford Green operate as a recruitment business in relation to this role

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