Commercial Specialist

4 weeks ago

Bristol, United Kingdom OVO Energy Full time

**We're making zero carbon happen**

We're OVO Group, a big family of companies united by a single vision: to get to zero carbon, fast.

We call this Plan Zero - and it shows how we'll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge?

**Do great green things with OVO Energy**

So much has changed since we launched in 2009. Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one.

**Everyone belongs at OVO**

Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences.

We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are - we can't wait to meet you.

**Where in the world of OVO will I be working?**

Reporting to the Senior Commercial Partner, you will manage, lead and continue to develop a value for money partnership with Ovo Outsourced partners (OSPs). You will ensure that OVO is receiving the best performance possible service across specific service lines, supporting the delivery of major multi-million pound outsourcing programmes.

As one of our three Commercial Partners, you'll be responsible for managing OSPs to their contractual and commercial obligations. You'll be responsible to the Senior Commercial Partner for operating an effective, high quality OSP function that takes account of the Legal and operational requirements of the OVO business, bringing certainty and protection needed in our commercial agreements, so we can deliver the best customer outcomes possible. You'll have ownership for developing and managing our external commercial relationships, acting on risk and opportunities as they arise.

**What will I be doing?**
- Key responsibilities include:_
- Implement a process and timetable for commercial monitoring and performance management on each service line and liaise regularly with internal service line owners and OSP nominated representatives to understand requirements for continuation of a successful commercial relationship.
- Management of budgets across specific service lines, ensuring adherence to spend allowance, using data and effective reporting mechanisms to monitor over/under spends, nurturing the relationship with Finance
- Ensure that we receive the quality services we are paying for and achieve value for money through the entire life cycle of the contract.
- Manage all OSP's financial obligations including FX, Service Improvement and Invoice Approval/Dispute & Reconciliation
- Ensure OSP's FTE/Hours are delivered within budget on specific service lines.
- Leverage commercial terms to create opportunities for cost avoidance, savings or outcome based commercial opportunities.
- Timely and robust financial reporting framework for specific OSP service lines including change control and audits for any business led decisions
- Effective IT management to ensure smooth delivery of new hires and existing FTE ensure system downtime is kept below 1% of the overall hours delivery
- Ensure compliance with contractual and financial governance arrangements internally and externally. Work with Senior Commercial Partner & the Contracts Team to monitor delivery against agreed contract outputs and resolve any disputes or enquiries that might arise from time to time.
- Provide support and advice on new potential business risk/ opportunities
- Identify opportunities to improve business processes and devise plans to implement these changes
- Be a key voice in the formation and adherence to OSP Strategy.
- Ensure attendance within key project groups impacting specific service line delivery

**Is this the job for me?**

Ideally you'll love working with us if you are passionate about working in a dynamic environment and responding to different demands. Enjoy driving structure and change, finding better ways for the business to deliver.
- Ideally you will have:_
- Very strong organisational, management and problem-solving skills
- Solid experience with commercial management
- Proven experience of operational management and, preferably, managing Contact Centre services
- Strong communication and IT fluency - with the ability to provide, receive, convey and present a range of information, responding openly to questions to ensure full understanding and engagement
- The ability to work at pace and meet deadlines
- Attention to detail
- Excellent time management and organisational attributes
- Proven decision making, recommendations and appointment of suppliers/contractors
- Ability to analyse numerical and written data and to draw appropriate conclusions. Can demonstrate sound judgement in the absence of clear guidelines or precedent
- A proven track record working in a highly complex programme environment with multiple projects running simultaneously
- Outstan

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