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Process Lead

4 months ago

Remote, United Kingdom Giant Group Full time

At **Giant Group **we have an exciting opportunity for an **Process Lead **to join our growing team.
- Location: Homebased-UK
- Salary: £23.000 to £25,000
- Hours: 37 hours per week, Monday to Friday within the UK service hours
- Tenure: Permanent

**About us**

Incorporated In 1992, Giant Group is a workforce management solutions provider, dedicated to transforming the way businesses manage their global contingent workforce.

We’re proud to offer a scalable end-to-end solution, including vendor management, screening, timesheet, bill and pay as well as a range of global employment options. Our proprietary software combined with our award-winning support services is what sets us apart and everything we do has a focus on the client experience.

We have a proven track record of enhancing operational efficiency and reducing costs for our clients, whilst helping them avoid risk and remain compliant.

**About the role**

As the **Process Lead, **you will be involved in all aspects of the screening processes and being the first point of contact for your team. You will assist the Team Leads and Operations Manager in their day-to-today operations and required processes and tasks within SLAs.

**About you**

You must have at least 2 years screening experience

A minimum of 4 years’ experience relating to customer support/back office working.

You must have a thorough understanding of screening processes including all checks and referencing, have great enthusiasm and attitude for the role, a high level of resilience and strong written and verbal communication and emotional intelligence.
- Phones based customer service
- Good command of data analyses and presentation.
- Excellent interpersonal and optimization skills
- Have strong coordinating skills
- Proficient in Office 365
- Understanding and striving to achieve the Giant people values is essential.

**Career path**

Your career path at **Giant **will be consistent with how well you are carrying out your current role including reference to whether you have met or exceeded your objectives and importantly how you demonstrate the **Giant **people values.

Understanding your aspirations ultimately helps us to guide your individual career path whether it is in your current role or in a different role that your skills and knowledge can be developed.

In this role your career path can take you into the role of Team Leads or alternatively you can have the opportunity to work for other departments within the group.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Gym membership
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Screening: 2 years (required)
- Customer support: 4 years (required)

Work Location: Remote

Reference ID: Process Lead070324