Stock Room

2 weeks ago


Cannock, United Kingdom McArthurGlen Designer Outlets Full time

**Job description** People**
- A high level of team participation, working with integrity and respect for others.
- Actively drive and document your own learning to contribute to the success of the team and location.
- Be adaptable and flexible to the needs of the business in support of the team and the location. Product - Use all available tools and information to keep up to date on current product and increase awareness of the product in terms of Called, Colour, Composition, Cost, Care, Cut (The 6 C’s.) - Use product knowledge to generate sales and increase customer loyalty to the brand.
- Follow merchandising guidelines, replenishment procedures and housekeeping standards to ensure that Ted is represented at the highest level.

**Commercial**
- Demonstrate all requirements of Ted’s School of Excellence.
- Delivering Greet, Observe, Talk, Fit, Assist, Thank (GOTFAT) with enthusiasm and consistency, understanding the impact of actions on the customer experience and sales.
- Have a good understanding the variety of customer profiles and use of sales techniques in order to build loyal customer relationships both online and offline.
- Actively seeking knowledge and taking personal ownership of achieving and exceeding location KPI’s and supporting all brand promotions and campaigns.
- Be proactive in customer ‘Data Capture’ through effective use of data collection tools and understand how this actively informs customer relationship management.
- Keep yourself and customers up to date on and take an active interest in sharing Ted’s social media activity. Have a strong commercial awareness of our competitors and local markets.

**Additional information** Operations**
- Be proactive and complete all tasks correctly and efficiently following Company policies and procedures with an ability to work unsupervised.
- Adhere to all Company health and safety procedures. Use equipment properly and report any potentially unsafe conditions to management.
- Adhere to all loss prevention measures and protect the assets of the Company by reporting any misuse or theft of Company property to management. Ted’s Core Competencies
- Satisfy the needs of our customer, always
- Pursue growth and opportunities through initiative and proactivity
- Build open and honest relationships with clear communication
- Create a positive team environment, encourage collaboration
- Be proud, passionate, motivated, committed
- Take ownership, be accountable
- Encourage organisation, high standards and efficiencies

Job Reference: WM00650


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