Customer Assistant
6 months ago
**Key Accountabilities**
Customer Assistant - Cafe - Exeter
Purpose
To deliver a great shopping experience for our customers, putting customers before task every time Champion new way of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver ‘best in town’ standards Serve and sell across all channels brilliantly well
Be the voice of our customer to help us continually improve
Work Pattern
Week 1
Sunday - 11:00-15:00
Tuesday - 08:30-17:30
Thursday - 09:30-17:00
Friday - 08:30-13:45
Week 2
Tuesday - 08:30-17:30
Thursday - 08:30-17:30
Saturday - 09:00-18:00
**Key Capabilities**
Customer Assistant - Cafe - Exeter
Work Pattern
Week 1
Sunday - 11:00-15:00
Tuesday - 08:30-17:30
Thursday - 09:30-17:00
Friday - 08:30-13:45
Week 2
Tuesday - 08:30-17:30
Thursday - 08:30-17:30
Saturday - 09:00-18:00
**Purpose**
To deliver a great shopping experience for our customers, putting customers before task every time Champion new way of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver ‘best in town’ standards Serve and sell across all channels brilliantly well
Be the voice of our customer to help us continually improve
**Key Accountabilities**
Serve our customers efficiently and brilliantly well - on the shop floor and at service points
Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
Skilled to utilise all digital tools and communication channels to do the job
Share customer and colleague feedback to help us do things better
Share knowledge and experience with colleagues to support others in building skill and confidence
Own their own learning & development and proactively access digital learning solutions
Know the daily sales targets, priorities, promotions & selling opportunities
Have great product knowledge to sell and recommend our products and services
Proactively engage with customers to understand their needs and make recommendations
Understand the store priorities and their part to play
Complete tasks with pace and in line with SOPs
Minimise cost and waste through good process practice
Follow safe and legal working practices
**Key Capabilities**
Understands how M&S operates, it’s strategy, future and the role they play
Committed to delivering excellent work fast with great attention to detail
Open to and acts on feedback, asking for this regularly
Sets performance objectives for self in conjunction with line manager and in line with business plans
Takes accountability for planning and managing own work efficiently to ensure objectives are met
Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
Effective at communicating their intentions to others; ensures communication is clear and simple
In control of their own reactions and considers how to share their perspective to create better reaction for team
Copes well with change and work challenges and recovers quickly from its impact
Builds positive relationships by being a good listener and getting to know people by establishing a connection
**Technical Skills/ Experience**
Contributing to store sales and cost control
Work across the store to get things done right first time within timescales
Comprehensive knowledge of customer shopping channels
Good level of product knowledge and services across the store
Up to date knowledge of the commercial operation and brilliant basics
Understand customer needs and spot selling opportunities
Adapting to change
Good Knowledge of VM principles
**Key Relationships and Stakeholders**
Customers
Colleagues
Store Leadership
BIG
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
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