Mobility Aids Service Assistant

4 days ago


Woking, United Kingdom British Red Cross Full time

**Mobility Aids Service Assistant**

**Location: Woking, Surrey**

**Hours: Part-time 20 per week, (flexible)**
**covering Monday to Friday**

**Contract type: Permanent**

**Salary: £18,972 per annum (pro rata) actual salary for 20 hours is £10,841**

***

**Could you be the first point of contact for our Mobility Aids Service?**

We're looking for a Mobility Aids Service Assistant who will be responsible for the administration and operational duties within the South East area of the Mobility Aids Service. This service hires a range of standard wheelchairs and other items to people who need them within the area.

As a Service Assistant, you will work alongside our existing volunteers and staff to provide outstanding customer service when interacting with service users in person, on the phone, and online. You will also be involved in various admin duties in relation to the service. Dependent on demand, you may also be involved in carrying out home deliveries in the local area.

**Say hello to the team**

The British Red Cross Mobility Aids Service (MAS) offers the loan of wheelchairs and other mobility items to any individual on a short-term basis. Our aim is to ensure that during a period of personal crisis everyone is able to access an item of equipment they may need, no matter whoever or wherever they are.

**Diversity is something we celebrate**

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of race, colour, religion, sex, sexual orientation, gender identity, age, or disability.

**This role might be for you if**

You're computer confident. You know your way around Microsoft Office and have the ability to learn and work with an online stock management system.

You're a 'people person', you've got good communication and customer service skills, and you're confident dealing with queries from customers, hospitals and referring agencies in a positive and professional manner.

You're cool, calm, and collected. You are organised, can prioritise tasks and manage your workload under pressure, as well as being comfortable with handling financial transactions.

You have a full driving licence and access a vehicle.

**Please read our useful**
**document in the**
**“Additional Information”**
**link.**

***

**What you’ll get in return**

We offer a wide range of staff benefits, these include:

- 36 days holiday (including Bank Holidays)
- Option to buy an extra 5 days annual leave
- Up to 6% contributory pension
- Flexible working policy
- Genuine investment in your training and personal development

**A little bit more about us...**
The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.

Our organisation was born out of a desire to bring help without discrimination.

Impartiality and neutrality have been central values for the Red Cross since we started.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.

If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

Follow us on
**Linked in - British Red Cross**, to hear about our latest job vacancies.

**_Connecting human kindness with human crisis_


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