Cleaning Staff

4 months ago

Bromley, United Kingdom ISS Facilities Services Full time

**JOB DESCRIPTION**

**Cleaning Operative**

**Date of Issue**:
**REPORTS TO**:
Cleaning Supervisor

**ISS DIVISION**:
ISS

**LOCATION**:
King Edward Street.

**CONCEPT**:
Reporting directly to the Cleaning Team Leader and Supervisor, the purpose of this role is to provide and deliver best value and quality cleaning. Complete duties to the BICSc standard and site specifications as required in the cleaning schedules.

**Key Competencies**:
Working in the cleaning team, ensure that all standards of customer satisfaction are met or exceeded.
- To comply with the company and customers health & safety policies.
- To adhere to the company personal hygiene standards.
- To wear personal protective equipment as required, when carrying out specific duties, in accordance with the standards of performance manual.
- Ensure all areas are kept clean in accordance with cleaning schedules.
- Ensure the delivery of cleaning meets agreed BICSc standards & site specifications through the completion of cleaning schedules.
- Ensure all reactive work orders are responded to quickly and efficiently.
- Wear and maintain work wear provided.
- Ensure regular attendance and punctuality, following company procedures for holidays and sickness
- Meet company expectations in relation to conduct and performance.
- Carry out any cleaning and associated tasks as required.
- Ensure cleaning equipment is cleaned, stored and kept in working order.
- Carry out other work related requests by your line manager in line with company standards
- Ensure all evening deep cleaning is carried out to the correct standard laid out by your line manager

**Personal Experience/Qualifications/Skills**:

- Ability to communicate
- Flexible
- Team orientated
- Presentable appearance
- BICSc qualifications beneficial

**ISS Core Competencies**:
**Leadership Principle 1**

**Customer Focus**
- We take pride in servicing our chosen customer
- We are responsive to customer needs and proactively search for a better understanding of their challenges
- We build relationships with our customers

**Level 1**
- Actively encourages a customer based focus within the team
- Familiar with service delivery and specification and delivers quality by following procedures
- Builds relationships in a professional manner
- Courteous and polite when dealing with customers.
- Meets agreed deadlines and quality specifications and provides timely feedback to customer

**Leadership Principle 2**

**Results Focus**
- In ISS we have passion for performance
- We take pride in delivering excellent performance and results
- We appreciate and celebrate excellent performance and success

**Level 1**
- Effectively communicates objectives, key performance indicators and business progress to the team.
- Demonstrates persistence, energy and enthusiasm to overcome obstacles and achieve results.
- Considers implications of spend against the budget.
- Sets and sticks to realistic timescales and prioritises tasks.
- Sees potential problems in advance and takes appropriate action

**Leadership Principle 3**

**Innovation**
- In ISS we encourage innovation
- We are always open to new ways
- We look for opportunities to make improvements to our systems and concepts
- We value adaptability and willingness to change

**Level 1**
- Open to new ideas
- Willingly tries new approaches to work issues
- Responds positively to creative suggestions from others

**Leadership Principle 4**

**Respect**
- In ISS we treat people with respect
- We consider Health & Safety a top priority
- We listen & communicate openly and honestly
- We treat people as individuals and are aware that their preferences may differ from our own
- We respect the laws of the localities where we operate
- We value differences and diversity

**Level 1**
- Provides leadership that implements behavioural change to reduce the risk of serious accidents and lower the number of common accidents
- Displays sensitivity to what people say and how they react
- Recognises the diversity within the team and utilises these differences to the full
- Proactively manages compliance with Equality and Diversity policies

**Leadership Principle 5**

**Leadership**
- In ISS we lead by example
- We are role models and ambassadors and act accordingly
- We make ourselves visible
- We are open and honest about the problems we need to manage

**Level 1**
- Sets a personal example of commitment and enthusiasm
- Is open and honest in their dealings with other people.
- Tackles difficult situations promptly and tactfully
- Provides regular, concise and constructive feedback on performance, and agrees appropriate remedial actions.
- Listens actively asking questions and summarising to confirm understanding

**Leadership Principle 6**

**Empowerment**
- In ISS we lead by empowerment
- We give a license and obligation to act
- We are committed to learning from mistakes
- We encourage decisions to be made and executed as far down the organisation as possible

**Level 1**
- Dem

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