Move Manager

Our client is a leading entity within the global mobility industry who provide relocation, logistics and storage services to corporate and private customers all over the world.

They have been providing their services for over 50 years and continue to grow whilst providing a great work culture and commitment to employee well-being and development.

Due to their constant success and growth, they are looking to add a Move Manager to their team in London. You will be required to liaise with both internal and external parties to coordinate household goods moves and ensure clients personal belongings reachtheir destination on time and to the highest standard.

THIS CLIENT OFFERS A HYBRID WORK ENVIRONMENT AND ARE FLEXIBLE DEPENDENT ON EACH CANDIDATES REQUIREMENTS.

**Key Tasks and Responsibilities**:

- Manage the relocation of household goods for private clients
- Responsible for both inbound and outbound moves from the UK supporting and liaising with customers directly on their specific needs and requirements
- Interact with customers, service partners and agents to communicate and supply relevant information regarding the move
- Maximise and upsell of all sales/insurance opportunities available to the customer
- Liaise internally with other parts of the organisation to ensure a successful move
- Understand and support the resolution of any relocation issues arising for the customer
- Build rapport to better understand the clients’ requirements
- Updating relevant systems to ensure all information is recorded accurately and in a timely manner
- Ensure that all relevant paperwork is completed relating to the move including invoicing and job costing
- Adhere to the companies 'reply within 24 hours’ policy on all communications
- Contribute towards achieving budgeted profitability of all moves that you manage
- Maintain 100% compliance and accuracy in inputting all internal operating systems data in line with the responsibilities of the position
- Liaise with all third-party suppliers when necessary while acting in the best financial / operational interests of the branch.

**Aptitude, Knowledge, & Qualifications**:
**Aptitude**:

- Demonstrable customer service/sales orientated work experience
- Strong evidence of working towards KPI’s and targets in high-pressure environments
- Clear and precise communication skills are essential
- Accurate and organised approach towards work processes
- Able to work autonomously and as a strong team player
- Previous industry experience preferred but not essential

**Professional Knowledge & Skills**:

- Proficient computer skills with experience using Microsoft Excel and other reporting functions
- Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders
- Well-developed administration and organisation skills with strong attention to detail
- Adept computer skills with experience using Microsoft Office including Word, PowerPoint, Outlook, Publisher or equivalent
- Strong verbal and written communication and presentation skills
- Cultural sensitivity and awareness
- Experience in face-to-face customer counselling roles

**Qualifications**:

- Previous experience with household goods moving is highly desirable
- 2 - 3 years’ experience in customer service

**Benefits**:

- Enhanced service-based holiday entitlement plus birthday leave
- Private medical care
- Auto enrolment pension scheme
- Shopping discounts
- 2 Corporate responsibility days per annum
- Annual bonus
- An innovative wellbeing package, employee awards, as well as in-house learning and development opportunities