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Hotel Reception Supervisor

4 months ago

Glasgow, United Kingdom Valor Hospitality Full time

**Hotel Reception Supervisor**:
Competitive + Service Charge

Crowne Plaza Glasgow, G3 8QT

**Why join us?**:
As well as being rewarded with fantastic benefits, training and development, you'll be joining one of UK’s Top 6 Best Places to Work in Hospitality 2023
- Stays across the UK at employee rate (a HUGE discount)
- Discounted Friends and Family rates (that’ll make you really popular)
- 50% off food and beverage in our hotels
- A range of development and apprenticeship programmes
- We’re committed to your development and progression with lots of promotion opportunities
- You’ll get all meals on duty (because hard work is hungry work)
- Uniform provided
- We’re big on all things reward and recognition and celebrate success throughout the year
- Commitment to your health and well-being
- Flexible working arrangements
- Discounted use of leisure facilities
- Refer a Friend incentives to influence your earning potential.

**You**:
You’ll never falter on striving for exceptional quality and standards. You’ll understand the importance of your role in relation to the happiness of our guests and their lasting memory of our hotel.

You’ll be methodical and have high expectations of yourself and others. You’ll demonstrate your passion by taking pride in your work, delivering on your promises and doing the simple things brilliantly.

**The Role**:
As ‘Hotel Reception Supervisor’ you’ll be on the front line, delivering on our mission

You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.

**What’s in a day’s work?**:

- Top quality Customer service
- First point of contact for our guests
- Work effectively with the team and other departments
- Supervising and training the team
- Checking guest in and out, processing payments
- Good knowledge of the hotel facilities and services we offer
- Maximising revenue through upsells and room sales
- Administration and Technology savvy
- Available to work when the team and customer needs you

Valor Hospitality is a trusted, multiple award winning, and full service, international hospitality company operating in the US, UK, Europe, Africa, Asia and the Middle East. We are reimagining hospitality internationally, creating great ROI, driving commerciality with creativity and innovation. Recognised by owners, investors and developers as an innovative and trusted partner to drive revenue and increase profits.

Here in the UK we operate 34 properties across the brands of Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo and AC by Marriott Hotels, in various locations throughout the UK. The Company continues to have ambitious development and growth plans.

**Hotel Description**:
Located on the banks of the River Clyde, the hotel is interlinked with the Scottish Exhibition & Conference Centre (SECC), the iconic ‘Armadillo’ of the Clyde Auditorium and next to the SSE Hydro. After hosting COP26, Crowne Plaza Glasgow has been firmly put on the map as Glasgow’s no.1 conference and event venue and features a show stopping entrance with a landscaped outside area, revamped bar, lounge and marina restaurant, meeting rooms, restrooms and a VIP lounge area on the mezzanine floor. The hotel specialises in hosting all types of meetings, conferences and events from small training sessions to gala dinners and product launches and has 15 air-conditioned meeting and event rooms, including the stunning Argyll Suite that can hold up to 800 guests. The hotel also features 283 bedrooms including 34 Club bedrooms and a Club lounge for exclusive members, 15 suites, a spa plus a health and leisure club with extensive facilities including a heated swimming pool and gymnasium.

Valor Hospitality Europe has established itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.