Guest Service Agent

3 months ago

Nottingham, United Kingdom Xiza ltd Full time

**About us**

Xiza ltd is a small business in Nottingham. We are professional, agile and our goal is to Become the premier Nottingham serviced accommodation provider. Currently, running over 60 individual units..

Our work environment includes:

- Work-from-home days
- Growth opportunities

**Guest Relations Manager responsibilities include**:

- Ensuring and providing flawless, upscale, professional and high-class guest service experiences
- Analyzing customer feedback and providing strategic direction to improve overall rating continuously
- Responding to guest's needs and anticipating their unstated ones

**Job brief**

We are looking for a Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel.

**What is the role of a Guest Relations Manager?**

Guest Relations Manager responsibilities include calling clients as they arrive, coordinating their check-ins, dealing with any additional requests, asking for feedback, ensuring checkout cleans are done and informing guests about our facilities. You will also make sure our virtual admin staff offer stellar customer service and provide memorable hospitality experiences for our guests.

Ultimately, you will manage guest services and our growing brand image by answering guests’ requests and making sure our visitors are satisfied.

**Responsibilities**
- Provide upscale guest service experiences for clients throughout their stay
- Ensure clients are properly greeted upon their arrival (remotely via telephone)
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Oversee check-in and check-out procedures, including reservations and financial transactions
- Promptly address guests’ requests, like booking extensions
- Actively listen to and resolve complaints
- Ensure special guests, like disabled people, the elderly, children and VIPs, receive personalized services
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
- Inform clients of our serviced accommodation services, including wifi, washing and parking
- Promote direct repeat bookings
- Manage guest relations team (including virtual admins) to ensure we comply with all standards and operating procedures
- Appraise the team’s performance and produce regular reports
- Liaise with the cleaning team to provide an overall comfortable guest experience
- Examine daily duties, assign tasks and check on progress
- Analyze customer feedback from hotel guestbook and online reviews and suggest and implement ways to improve ratings
- Recommend local tourist spots, including places to dine, shop and sight-see
- Establish friendly relationships with regular guests

**Requirements and skills**
- Proven work experience as a Guest Relations Manager, Hotel Manager or similar role
- Understanding of all serviced accommodation management best practices and relevant laws
- Hands-on experience with Hotel Management Software (PMS) (we use Guesty)
- Proficiency in English; knowledge of other languages is a plus
- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Leadership skills along with the ability to motivate a team into high performance
- Ability to work flexible hours
- Strong sense of responsibility and a professional presentation
- BSc degree in Hospitality Management, Tourism, Business Administration or a relevant field

**Salary**: £10.75-£12.50 per hour

**Benefits**:

- UK visa sponsorship

Schedule:

- Every weekend

Ability to commute/relocate:

- Nottingham: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

Work Location: In person

  • En - Reservation Agent

    3 months ago

    Nottingham, United Kingdom MERCURE Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Services Manager

    4 months ago

    Nottingham, United Kingdom Holiday Inn Derby Nottingham Full time

    The role   Our  Guest Service Managers are at the forefront of creating unforgettable stays for our guests. The role reports directly to the Business Excellence Manager and is part of a team based from our attractive hotel in Derby-Nottingham (NG10 5NJ) Guest Service Managers duties include Constantly want to find innovative ways to put a smile...

  • Guest Services Associate

    1 month ago

    Nottingham, Nottingham, United Kingdom Slug & Lettuce Full time

    Guest Services Associate at Slug & LettuceBecome a valued member of our team at Slug & Lettuce as a Guest Services Associate. We welcome individuals with no prior experience, as we provide comprehensive training to help you thrive in this position. We seek enthusiastic team players who can build rapport with colleagues and ensure an exceptional experience...

  • Guest Services Assistant

    3 months ago

    Nottingham, United Kingdom Holiday Inn Derby Nottingham Full time

    The role Our Nights Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience during out-of-hours. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Derby-Nottingham M1J25 (NG10 5NJ) . Nights Guest Service Assistant duties include: ...

  • Customer Service Agent

    3 months ago

    Nottingham, United Kingdom John Pye & Sons Full time

    John Pye Auctions is the UK’s largest auction house network, holding over 1,400 auctions on behalf of high street brands, UK banks, finance houses property agents and government authorities. We are proud to have been named the fastest growing auction company in the UK and our continued growth is testament to the dedicated team of staff and our valued...

  • Customer Service Agent

    3 months ago

    Nottingham, United Kingdom John Pye & Sons Full time

    John Pye Auctions is the UK’s largest auction house network, holding over 1,400 auctions on behalf of high street brands, UK banks, finance houses property agents and government authorities. We are proud to have been named the fastest growing auction company in the UK and our continued growth is testament to the dedicated team of staff and our valued...

  • Customer Service Call Center Agent

    4 months ago

    Nottingham, United Kingdom Fox Morris Group Full time

    **Customer Well-being Call Agent - Nottingham Council** **Fox Morris Group** are working to recruit an **Customer Well-being Call Agent** **Rate** - £14.00 - £15.00 per hour - 3/6 + months ongoing contract. As a Customer Wellbeing Call Agent, you will help support vulnerable people to live independently, by providing a range of different services. You...

  • Estate Agent

    3 months ago

    Nottingham, United Kingdom Connells Group Full time

    Uncapped Commission, Career Progression We’re looking for a highly motivated **Estate Agent** / **Sales Negotiator **to complement our fantastic residential sales team in **Long Eaton** working in our well known **Frank Innes **estate agency. **Why join us as an Estate Agent** / **Sales Negotiator?** - Industry leading **training and development**: -...

  • Estate Agent

    4 months ago

    Nottingham, United Kingdom Connells Group Full time

    Competitive Basic Salary, Uncapped Commission, Career Progression We’re looking for a highly motivated **Estate Agent** / **Sales Negotiator **to complement our fantastic residential sales team in **Nottingham **working in our well known **Frank Innes **estate agency. **Why join us as an Estate Agent** / **Sales Negotiator?** - Industry leading...

  • Estate Agent

    4 months ago

    Nottingham, United Kingdom Connells Group Full time

    Competitive Basic Salary, Uncapped Commission, Career Progression We’re looking for a highly motivated **Estate Agent** / **Sales Negotiator **to complement our fantastic residential sales team in Nottingham** **working in our well known Bairstow Eves** **estate agency. **Why join us as an Estate Agent** / **Sales Negotiator?** - Industry leading...

  • Estate Agent

    3 months ago

    Nottingham, United Kingdom Connells Group Full time

    OTE - £30,000 - Uncapped Commission - Career Progression At **William H Brown, **part of the Connells Group, we’re looking for a highly motivated **Estate Agent** to join our team as a **Sales Negotiator **to complement our fantastic residential sales team in **Nottingham**. **A quick look at the role** In this role you will be helping people find...

  • Service Logistics Agent

    3 months ago

    Nottingham, United Kingdom Jigsaw24 Full time

    **About the role** The Jigsaw24 Service Logistics Team is the primary point of contact for Jigsaw24’s Starters and Leavers, Hardware Break Fix and Grading Services customers. Reporting to the Service Logistics Team Leader the Service Logistics Agent will support our customers with entry-level support on their Apple, Android, and Windows devices. This will...

  • Service Logistics Agent

    3 months ago

    Nottingham, United Kingdom Jigsaw24 limited Full time

    **About the role** The Jigsaw24 Service Logistics Team is the primary point of contact for Jigsaw24’s Starters and Leavers, Hardware Break Fix and Grading Services customers. Reporting to the Service Logistics Team Leader the Service Logistics Agent will support our customers with entry-level support on their Apple, Android, and Windows devices. This will...

  • Viewing Agent

    4 months ago

    Nottingham, United Kingdom Advanced Resource Managers UK Full time

    VIEWING AGENT - NORTH NOTTINGHAM - PERMANENT - HOME WORKING Optamor is working with a well-known estate agent, and they currently have a vacancy for a Viewing Agent in the North Nottingham area. About You: You will have experience in customer service, hospitality, or real estate, you will be confident and happy to meet people face to face. You must have a...

  • Letting Agent

    3 months ago

    Nottingham, United Kingdom Matthew's Lettings & Services Ltd Full time

    '''Job Summary''' We are seeking a highly motivated and professional Real Estate Agent to join our team. As a Real Estate Agent, you will be responsible for assisting clients in buying, selling, and renting properties. Your role will involve providing exceptional customer service, conducting property showings, negotiating contracts, and staying up-to-date...

  • Estate Agent

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Connells Group Full time

    Job SummaryWe are seeking a highly motivated and experienced Estate Agent / Sales Negotiator to join our Corporate Team based in the Annesley office.About the RoleThe main purpose of the role is to dispose of existing client's portfolios and to instruct local group agents, working with them to generate offers and agree sales. Progressing sales through to...

  • Estate Agent

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Connells Group Full time

    Job SummaryWe are seeking a highly motivated and experienced Estate Agent / Sales Negotiator to join our Corporate Team based in the Annesley office.About the RoleThe main purpose of the role is to dispose of existing client's portfolios and to instruct local group agents, working with them to generate offers and agree sales. Progressing sales through to...

  • Trainee Estate Agent

    3 months ago

    Nottingham, United Kingdom Connells Group Full time

    Uncapped Commission - Career Progression At **William H Brown**, part of the Connells Group, we're looking for a highly motivated **Trainee Estate Agent** who will work toward becoming a Sales Negotiator for our fantastic residential sales team in **Nottingham**. The **Trainee Estate Agent **is an entry level role where you will learn all aspects of Estate...

  • Head of Agent Knowledge

    3 months ago

    Nottingham, United Kingdom Capital One - UK Full time

    Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Head of Agent Knowledge **About this role** As Head of Agent Knowledge, you will be responsible for setting, and delivering against, the agent knowledge strategy for Customer Operations. Evolving and identifying new practices where appropriate, you will deliver an effective...

  • Workshop Operations Manager

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Guest Motor Group Full time

    About Guest Motor GroupGuest Motor Group is a leading UK-based automotive dealership group, renowned for its commitment to excellence and customer satisfaction.Job SummaryWe are seeking an experienced and skilled Workshop Operations Manager to join our team at Guest Motor Group. As a key member of our workshop team, you will be responsible for ensuring the...