Triage Lead

5 months ago

Bracknell, United Kingdom NEC Software Solutions Full time

Company Description

Come join us and make a difference in the world

**NO AGENCIES PLEASE**

**Job Description**:

- Manage the Triage team and be a point of contact for any escalations.
- Communicating goals and deadlines to team members.
- Planning workloads and delegating tasks.
- Communicating goals and deadlines to team members.
- Manage incident resolution, ensuring that user service is restored as quickly as possible.
- Reducing the number of Incidents logged though proactive problem management.
- To deal with support calls in an efficient and timely manner.
- To proactively manage the complete IT systems infrastructure including the Network, Wintel and UNIX systems, Web Access, VPNs and firewalls.

**RESPONSIBILITIES AND DUTIES**:

- Lead the triage team to ensure incidents and requests are kept within SLA (service level agreement)
- Liaising closely with other team members and departments to ensure that all Incidents are dealt with within contracted SLA (service level agreements) timescales.
- Actively looking for ways to drive the ticket numbers down in the queue and get the best out of the Triage team.
- Proactive Problem management to drive down numbers of Incidents raised.
- Responsible for ensuring the timely restoration of service or escalating where necessary.
- Monitor procedures, review, and update, as necessary. Identify and produce new procedures as appropriate.
- Be able to work 7.5 flexible working hours, 8-6
- Get involved in any other business activities as required
- Work at other NEC locations and client sites if required

**Qualifications**:
**Qualifications**
- Experience leading a team
- Some understanding of networking,
- Understanding of Windows
- Some understanding of UNIX environments.
- Stakeholder Management Experience
- Experience providing support via Teams
- First Line Experience would be beneficial

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs

**Who We Are**:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

  • Triage Clinician

    5 days ago

    Bracknell, United Kingdom OneMedicalGroup Full time

    Job summary An exciting opportunity is now available for an experienced nurse, to join our team at Bracknell UCC as a Triage Clinician.Hours: Full and part time hours available. Main duties of the job The successful candidate will be able to assess adult and paediatric patients, providing advice, signposting and repatriation, where...

  • Corporate Counselling Specialist

    2 days ago

    Bracknell, Bracknell Forest, United Kingdom HealthHero Group Full time

    About the RoleWe are looking for a skilled Counsellor/Psychotherapist to join our team as a Telehealth Practitioner. As a member of our EAP Clinical Team, you will provide support to clients through Initial Clinical Assessments/Triage, Risk Assessments, and structured counselling sessions.Key ResponsibilitiesConduct Initial Clinical Assessments/Triage to...

  • Senior Mental Health Practitioner

    3 weeks ago

    Bracknell, Bracknell Forest, United Kingdom NHS Full time

    Main ResponsibilitiesThe Senior Mental Health Practitioner role is a key position within our CAMH service, responsible for assessing and formulating the mental health needs of children and young people. This involves reviewing referrals, undertaking triage assessments, and providing face-to-face assessments to determine the level of risk and need for further...

  • Lower Limb Service Team Administrator

    6 months ago

    Bracknell, United Kingdom Berkshire Healthcare NHS Foundation Trust Full time

    As the Lower Limb Team Administrator, you will assist us in contributing to the provision of lower limb management across East Berkshire. You will support the effective operation of the service by providing organisational and administrative skills and you will be the lead role in the triaging and management of new referrals. This is a flexible role where you...

  • Senior Mental Health Professional

    2 days ago

    Bracknell, Bracknell Forest, United Kingdom HealthHero Group Full time

    Company OverviewHealthHero Group is a leading digital telehealth platform that provides remote access to expert clinicians and counsellors. Our mission is to simplify healthcare and improve lives by finding solutions to capacity challenges and administrative burdens.Job SummaryWe are seeking a qualified Counsellor/Psychotherapist to join our EAP Clinical...

  • Senior Education Mental Health Practitioner

    4 weeks ago

    Bracknell, Bracknell Forest, United Kingdom NHS Full time

    About the RoleWe are seeking a highly skilled and experienced Education Mental Health Practitioner to join our team. As a key member of our Mental Health Support Team, you will play a vital role in delivering high-quality mental health services to children and young people in schools.The successful candidate will have a strong background in mental health,...

  • Clinical EAP Counsellor Opportunity

    2 weeks ago

    Bracknell, Bracknell Forest, United Kingdom HealthHero Full time

    About the RoleWe are seeking a skilled Clinical EAP Counsellor to join our team at HealthHero. As a key member of our Clinical EAP Team, you will be responsible for providing high-quality telephone counselling services to our clients.Key Responsibilities:Carrying out Initial Clinical Assessments/Triage of client needs, leading to appropriate clinical...

  • Therapist Position

    2 days ago

    Bracknell, Bracknell Forest, United Kingdom WhereToTalk Full time

    We are recruiting a skilled Counsellor/Psychotherapist to join our EAP Clinical Team on a part-time basis. As a valued member of our team, you will play a crucial role in delivering high-quality services to clients.About the JobKey responsibilities include conducting Initial Clinical Assessments/Triage of client needs, leading to appropriate clinical...

  • Care Navigation Team Leader

    6 months ago

    Bracknell, United Kingdom PMA Full time

    **Title**:Care Navigation Team Leader **Location**:Boundary House Surgery (part of Forest Health Group), Mount Lane, Bracknell, RG12 9PG Other sites - Bagshot Road Bracknell, Count Lane Bracknell, Skimped Hill, Bracknell **Responsible for**: Care Navigation **Cross working with**: Care Coordination Team Leader **Reporting to**:Group Manager...

  • Mental Health Specialist

    1 day ago

    Bracknell, Bracknell Forest, United Kingdom WhereToTalk Full time

    WhereToTalk is seeking a qualified Counsellor/Psychotherapist to join our EAP Clinical Team on a part-time basis. We are looking for individuals with excellent communication skills, empathy, and the ability to work independently.About the RoleAs a key member of our team, you will be responsible for conducting Initial Clinical Assessments/Triage of client...

  • Specialist Mental Health Practitioner

    5 months ago

    Bracknell, United Kingdom NHS Professionals Full time

    By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas. **Job Title**:Registered Nurse - **Specialist Mental Health Practitioner **Trust Location**: Church Hill House **Pay Rates**:Days £20.76 **Shift...

  • EAP Telephone Counsellor

    3 months ago

    Bracknell, United Kingdom HealthHero Full time

    Salary range £26,000 to £30,000 based on full time hours of 37.5. Part time hours will be pro rata salary.HealthHero is Europe’s largest digital telehealth platform, bringing together human expertise and digital convenience to provide remote access for patients, insurance policy holders and employees to expert clinicians and counsellors. HealthHero’s...

  • Advanced Nurse/ Clinical Practitioner

    6 days ago

    Bracknell, United Kingdom OneMedicalGroup Full time

    Job summary We have an amazing opportunity for an Advanced Clinical Practitioner to join our team at Bracknell Urgent Care Centre and grow in knowledge and experience alongside our local and extended team of clinicians. This is a permanent part-time contract ( hours per week). The full-time equivalent for us is 40 hours per week. Main duties of...

  • Customer Success Manager

    3 weeks ago

    Bracknell, United Kingdom Accuris Full time

    Job Title: Customer Success ManagerLocation: Bracknell, England (Hybrid)About Us:Accuris, a company long-known for accelerating innovation in engineering workflows and supporting the vibrancy of the engineering community, launched in May 2023 as a standalone company. Accuris was formerly known as S&P Global’s Engineering Solutions division. The Company is...

  • Customer Success Manager

    3 weeks ago

    Bracknell, United Kingdom Accuris Full time

    Job Title: Customer Success ManagerLocation: Bracknell, England (Hybrid)About Us:Accuris, a company long-known for accelerating innovation in engineering workflows and supporting the vibrancy of the engineering community, launched in May 2023 as a standalone company. Accuris was formerly known as S&P Global’s Engineering Solutions division. The Company is...

  • Customer Success Manager

    2 weeks ago

    Bracknell, United Kingdom Accuris Full time

    Job Description Job Title: Customer Success Manager Location: Bracknell, England (Hybrid) About Us: Accuris, a company long-known for accelerating innovation in engineering workflows and supporting the vibrancy of the engineering community, launched in May 2023 as a standalone company. Accuris was formerly known as S&P Global’s Engineering Solutions...

  • Customer Success Manager

    4 weeks ago

    bracknell, United Kingdom Accuris Full time

    Job Title: Customer Success Manager Location: Bracknell, England (Hybrid) About Us: Accuris, a company long-known for accelerating innovation in engineering workflows and supporting the vibrancy of the engineering community, launched in May 2023 as a standalone company. Accuris was formerly known as S&P Global’s Engineering Solutions division. The...

  • Customer Success Manager

    1 month ago

    Bracknell, United Kingdom Accuris Full time

    Job Title: Customer Success ManagerLocation: Bracknell, England (Hybrid)About Us:Accuris, a company long-known for accelerating innovation in engineering workflows and supporting the vibrancy of the engineering community, launched in May 2023 as a standalone company. Accuris was formerly known as S&P Global’s Engineering Solutions division. The Company is...

  • Customer Success Manager

    3 weeks ago

    Bracknell, United Kingdom Accuris Full time

    Job Description Job Title: Customer Success Manager Location: Bracknell, England (Hybrid) About Us: Accuris, a company long-known for accelerating innovation in engineering workflows and supporting the vibrancy of the engineering community, launched in May 2023 as a standalone company. Accuris was formerly known as S&P Global’s Engineering Solutions...

  • Customer Success Manager

    3 weeks ago

    Bracknell, UK, Berkshire, United Kingdom Accuris Full time

    Job Title: Customer Success ManagerLocation: Bracknell, England (Hybrid)About Us:Accuris, a company long-known for accelerating innovation in engineering workflows and supporting the vibrancy of the engineering community, launched in May 2023 as a standalone company. Accuris was formerly known as S&P Global’s Engineering Solutions division. The Company is...