IT Support Engineer Apprentice

2 days ago

Liversedge, United Kingdom QA Ltd Full time

**Employer description:**

Edmondson's IT Services is here to offer top quality IT services and IT support to SMEs of every sector across the UK. We’ve built our excellent reputation by providing our clients with proactive support and specific, effective, affordable solutions.

We offer both remote and on-site IT support and deliver the services you need to keep your business IT at peak fitness.

**Overview:**

You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 IT Azure Cloud Support Specialist Apprenticeship.**
**The Role:**

This is a training role, contributing to delivery of quality communication, technical support and implementation services to our customers. We focus on supporting our customers in making the best use of technology in their business, in particular (but notlimited to) Microsoft products and services.

Our Apprentice Support Technicians are often the first to touch a new Helpdesk Case, making sure issues are handled quickly and customers are kept updated. Apprentices are supported by the more experienced members of our Support Team.

**Salary:**

£16,000 per annum.

**Key responsibilities:**
- Logging helpdesk tickets for all issues (regardless of how small)
- Provide 1st line internal helpdesk support to all users across all sites.
- Respond to enquiries from users and help resolve any hardware/software requests
- Carry out daily systems checks
- Pre-build PC's and maintain the standard build image, suggesting improvement where required
- Work to Company and departmental SLA’s and KPI’s

**Skills and qualities we are looking for:**
- Flexible, pro-active approach with 'hands on' approach
- Good communication skills
- Basic understanding of PC hardware set-up
- Strong knowledge of Microsoft Office and Windows 10
- Ability to work in a team
- Any exposure to Windows Server and Networking would be desirable

**Entry requirements:**

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Find out more here:**

**Benefits:**
- A fast-paced and varied environment (we all enjoy what we do, making the most of our different skillsets, pulling together as a team and delivering great results for our customers)
- A proactive approach to ongoing training to help you develop life-long skills
- The opportunity to work in a pleasant location with good public transport links
- £16,000 base salary with plenty of room for salary increases / progression opportunities
- Free parking on-site, if you drive and have your own transport
- A generous holiday allowance

**Future prospects:**

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

**Important Information**:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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