Room Attendant

Job description

**Room Attendants Housekeeping. Part & full time flexi-roles available (flexible working with universal tax credits)**

**Snowdonia Hospitality & Leisure Ltd.**

**Site: Royal Oak Hotel. Betws-y-Coed**

The Royal Oak Hotel form part of Snowdonia Hospitality & Leisure Ltd. A local independent business which operates hospitality venues in Betws-y-Coed.

Our core values make us who we are and why we have such a great team, with many people having worked with us for over 15 years. We are always investing in our employee’s skills and development by sponsoring courses, offering apprenticeships and much more.

Every guest who stays with us deserves a great experience, and that's made possible by our enthusiastic and passionate housekeeping teams who's attention to detail & immaculate presentation create part of our seamless guest welcome.

Working in a high performing and fast paced environment, you’ll be part an of a team who deliver exceptional cleaning standards across all bedrooms and customer areas, making sure that every guest feels comfortable and relaxed while they stay with us.

**What will I be doing as a Housekeeping Assistant**:

- The role requires a welcoming personality, professional guest manner and clean & pleasant appearance.
- From trolleys, mops, vacuums, brushes and commercial cleaning equipment - you’ll use them all with the correct care and attention within safe operating procedures.
- You’ll be servicing rooms for new arrivals and staying guests which means emptying bins, cleaning bathrooms, following the correct laundry procedures such as making beds, changing linen, hanging towels etc. and all to a high standard.
- Communication is key both between housekeeping and other departments; from last minute changes to early arrivals, the bond between the team ensures the highest level of care is achieved.
- Reporting maintenance issues, from as a broken TV remote to a faulty light fixture, your awareness will help speed up any repairs and reduce guest dissatisfaction.
- Adhere to health and safety and fire protocols. These are there to protect you and the guests.

**What’s in it for me?**
- The opportunity to work for a well-respected local company where people development is at the heart of our culture.
- Interested in a career in hospitality? Take up an NVQ, a Leadership & Management course, or start with the basics of hospitality - we’ll support and pay for your development opportunities.
- If you love dining out, you’ll enjoy the discounts we offer across our restaurants. A massive 50% discount on food while you’re working and 20% discount when you’re off duty.
- Free Health & Well-being support package for you and your immediate family, including: Medical advice, Counselling and Legal advice.

**On top of this,** we offer a pension; 28 days holiday (pro-rata); annual pay reviews, discounted gym, leisure & spa membership and free onsite parking.

**About Us**

We’re an award-winning family-owned hospitality business with a heritage that spans almost 200 years’. Our three hotels; Waterloo Hotel, Royal Oak Hotel and Stables Lodge are all in Betws-Y-Coed. The hotels have 5 restaurants, bars, outdoor eating and drinking areas, take-away services, spa, beauty, fitness and leisure facilities and host weddings, private functions and business events.

With great facilities, well-appointed guest rooms, locally sourced seasonal & fresh food served in individually designed environments; we focus on culinary excellence, great hospitality and supporting our community. We’re proud of our many industry awards, our Trip Advisor Certificate of Excellence, but most of all, we’re proud of our people who have made us the success we are today.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £12.00-£12.50 per hour

**Benefits**:

- Company pension
- Employee discount
- Flexitime
- Free parking
- On-site parking
- Referral programme

Schedule:

- Day shift
- Weekend availability

Work Location: In person

Reference ID: HK/RO/DT/KV2022