Customer Assistant

6 months ago


Cardiff, United Kingdom Marks & Spencer Full time

**Week 1**
Monday
- 12:00-21:00
Tuesday
- 08:00-16:00
Wednesday
- 10:00-18:00'
Friday
- 08:00-16:00
Saturday
- 10:00-18:00

**Week 2**
Sunday
- 08:00-17:00
Monday
- 13:00-21:00
Wednesday-10:00-18:00
Thursday
- 08:00-16:00
Friday
- 08:30-16.30

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Cardiff, THE VALE OF GLAMORGAN, WALES;
Culverhouse Cross


  • Customer Assistant

    6 months ago


    Cardiff, United Kingdom Vue Full time

    **THE TRAILER - THE ROLE** We are looking for Customer Assistants who are passionate about great customer service to join the team here at Vue Cardiff. Vue Cardiff is a 7 screen cinema located in the 'Stadium Plaza', in the heart of Cardiff's busy city centre. Our cinema is close to the Principality Stadium, and enjoys being a short walk away from Cardiff...

  • Customer Assistant

    6 months ago


    Cardiff, United Kingdom Marks & Spencer Full time

    Customer Assistant - Assistant - Temporary contract Working Pattern: Sunday: 06:00-15:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’...

  • Customer Assistant

    7 days ago


    Cardiff, United Kingdom CV-Library Full time

    Customer Assistant Summary Starting from £12.40 per hour | Part time hours | varied shifts | 30-35 days' holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're collaborative, determined and we all pitch in to help each other...

  • Customer Assistant

    6 days ago


    Cardiff, United Kingdom CV-Library Full time

    Customer Assistant Summary Starting from £12.40 per hour | 30 hours | varied shifts | 30-35 days' holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're collaborative, determined and we all pitch in to help each other...


  • Cardiff, United Kingdom Crwys Electrics Ltd Full time

    **Job Summary**: **Duties**: - Assist customers with product information, pricing, and availability - Resolve customer complaints in a professional manner - Process orders, returns, and exchanges accurately - Conduct data entry and maintain customer records - Utilize phone etiquette to ensure quality service interactions - Communicate effectively - Analyse...


  • Cardiff, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Cardiff, CF5 2PY **Hours**:Full-Time Hours Available / Permanent **Hourly Rate**:Up to£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...


  • Cardiff, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Cardiff, CF5 2PY **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...

  • Customer Assistant

    6 months ago


    Cardiff, United Kingdom Lidl Full time

    Summary Starting from £12.00 per hour - This isn’t stacking shelves. This is feeding families. Contracted hours - Up to 30 hours As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the store is...

  • Customer Assistant

    6 months ago


    Cardiff, United Kingdom Lidl Full time

    Summary Starting from £11.40 per hour - This isn’t stacking shelves. This is feeding families. Contracted Hours: 20 hours As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the store is ready...

  • Customer Assistant

    6 months ago


    Cardiff, United Kingdom Lidl Full time

    Summary Starting from £11.40 per hour - This isn’t stacking shelves. This is feeding families. Contracted hours: 20 to 30 hours. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the store is...

  • Customer Assistant

    6 months ago


    Cardiff, United Kingdom Lidl Full time

    Summary Starting from £12.00 per hour - This isn’t stacking shelves. This is feeding families. Contracted hours: Up to 30 hours per week. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the...

  • Customer Assistant

    6 months ago


    Cardiff, United Kingdom Lidl Full time

    Summary Starting £12.40 per hour | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. As a Lidl Customer Assistant, no two shifts are...

  • Customer Assistant

    6 months ago


    Cardiff, United Kingdom Lidl Full time

    Summary Starting from £12.40 per hour | 15 to 20 hours hour contract | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. As a Lidl...

  • Customer Assistant

    6 months ago


    Cardiff, United Kingdom Lidl Full time

    Summary Starting from £12.00/hour | 10 to 15 hours per week | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. As a Lidl Customer...

  • Customer Assistant

    6 months ago


    Cardiff, United Kingdom Lidl Full time

    Summary Starting from £12.00/hour | Up to 30 hours contract | flexible shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. As...

  • Customer Assistant

    6 months ago


    Cardiff, United Kingdom Marks & Spencer Full time

    Customer Assistant - Café Working Pattern: Saturday 0900-1800 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell...

  • Customer Assistant

    6 months ago


    Cardiff, United Kingdom Marks & Spencer Full time

    Customer Assistant - Menswear Door Host - Temporary Working Pattern: Monday 10:00-19:00 Friday 10:00-19:00 Saturday 08:00-12:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and...

  • Customer Assistant

    6 months ago


    Cardiff, United Kingdom Marks & Spencer Full time

    Customer Assistant - Womenswear - Temporary Working Pattern: Sunday 08:00-17:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’...

  • Customer Assistant

    6 months ago


    Cardiff, United Kingdom Marks & Spencer Full time

    Customer Assistant - Café - Temporary Working Pattern: Sunday 1200-1600 Monday 1200-1600 Saturday 1200-1600 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver...

  • Customer Assistant

    6 months ago


    Cardiff, United Kingdom Marks & Spencer Full time

    Customer Assistant - Café Working Pattern: Wednesday 11:00-15:00 Thursday 11:00-15:00 Friday 11:00-15:00 Saturday 11:00-15:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and...